Superbe propriété au bord du lac

So glad you enjoyed yourself, we love it too!

Please do!

Wonderful to hear. Thank you

Wonderful. Glad you enjoyed your stay! would love to have you back.

Thank you. We have updated the check-in instructions!

Thank you! Glad you enjoyed the stay and appreciate your communication as well.

Hello Craig, sorry to hear of all of this after you departed. We would have been happy to address things while you were there and even cancel your booking. We try to be very clear in our write up that we do not have cable TV or even wifi but understand that people to not always read the descriptions. As of this past summer, we have a wifi box that we leave for guests use in the kitchen but does not connect to the TV. The water is a hard water system, and we use a softener. The salt was refilled on August 28th, so I am surprised by the "sulfur" smell, but we will look into it. It has been a busy season, so I will look to have the carpets cleaned. However, the ones in the living room are new, so I am guessing the bedrooms are what are needed.

Danielle, Our cleaner made a mistake on the dates and we did our best to correct the situation and gave you a full refund. That has never happened before and we were shocked ourselves. Unfortunate for the bad review as you did not have a chance to stay and we really were very kind and accommodating to the best of our ability. sometimes things go wrong. our appolgies.

Thanks Kate. It was helpful to learn of the concerns during your so we can address them in the future. I have to say I'm disappointed with your review and rating; given that you emailed at least once a day, I feel we were very responsive. I offered to send the plumber that first day but you said your husband would work on the sink, and ultimately it was just that the stopper was slightly engaged. We typically leave an extra roll of TP in each bathroom (it's hard to know if people are heavy users - which in these older lake houses, we have to be aware of for the sake of the plumbing), and that is usually enough, but of course, we leave reserves in the owner's closet which we gave you access to so you did not have run to the store during your stay. The same goes with towels, we typically leave one per guest, and the extra trash bags (most people don't go through more than 1 bag during their stay, so it's hard to know, but again we pointed you to the reserves in the owners closet on the second day) We were not aware of the fallen branches and will have those cleaned - high winds come in, and sometimes they drop. Cobwebs and Geese are a constant issue for us on the lake. We put the skis out to try and help distract them, and that's why I indicate in the instructions that there is a broom for washing the dock. The alternative is we take the dock out at the end of summer, so there would not be one for use. I will have our maintenance person be sure to clean the dock on the day of arrival, but the geese come nighly so cleaning the dock is part of lake life The kayaks really are a bonus with the house, so while one is older and the seat is sun is damaged it simply is your choice to use or not. we use it all summer ourselves. Additionally, I am always happy to discuss discounts for issues as we do want people coming away enjoying the home as much as we do every summer, but I typically like to wait until after departure to see what the condition of the home is upon check out. My cleaner reported that given the condition the home was left in that the house took longer to clean than it typically does and that a number of extra towels were pulled from the owner's closets, causing many extra loads of laundry, so the cleaning charge to me was greater than what is provided by the rental agreement which i was happy to cover given some of the inconveniences you experienced. Thank you again for your conversation, as it will help us improve our summer family home that we have just started sharing with others. We may consider pulling it from VRBO altogether since it has simply been a family home for 50 years and might not be an ideal rental. Thanks