Domaine Razi _ Grand domaine avec collection de commodités de luxe

We have detailed written records showing the various factual inaccuracies in this review, including written confirmation from this guest that she read the rental agreement (which outlines the pool fees). We try to be kind but this was a highly discourteous guest who wasn’t ready to check out at the agreed upon time and was otherwise very challenging to deal with (and has listed a laundry list of complaints to lash out) - we recommend her only cautiously to future hosts, who should be aware of her behavior.

Thank you for your feedback! We’re happy to hear you and your group had a great time and enjoyed the amenities. Regarding the hot tub, we experienced unexpected and unusually heavy snow in the GTA, which made access very difficult. Although we initially asked if canceling was an option due to these conditions, once you mentioned its importance, we made every effort to ensure it was ready for you, even clearing a heavy snow walkway at our own cost. We also checked the showers, and only one had an issue, which is now being fixed. The flooring issue was a minor, weather-related bump that we taped for safety, and the projector is positioned at a standard height. We appreciate your understanding and are always striving to provide the best experience for our guests!