Size of the rooms were good. Did not had utensils, dish washer was stinking, laundry dryer was not working, no extra blankets or comforters. Did not have cutting board which is minimal
The house had plenty of rooms and bathrooms, the spa did not have diffusers so it just bubbled at the wall. We tried to get it heated but really no point without diffusers ( they provide a jet stream)
The dishwasher did not work so we had to dry and clean by hand. Even though we reported to the property manager no action was taken.
They changed the home address at the last minute to correct the from the address provided.
The glass coffee table in the family room was not stable and reported but no action taken. One of the TV's had a broken screen, this was reported but never acknowledged.
Took a while for hot water to get to a decent temperature on the first day.
They said spa could be heated for $30 but did not specify if that was per day, or per duration. As a result, we had a lot of confusion.
Similar hassle with activating the grill using QR code, paying and getting the code.
Bottom line if we had a property manager that responded to the VBRO portal messages or text, many of these issues could have been ironed out.
The street name was still incorrect in their app, it was "DR" not "LN"
Avoid homes managed by Deconova!
The house itself is exactly like the pictures however when we got there we had a few issues. One of the TV's upstairs was broken and not fixed during our stay. The air hockey table was broken and also not fixed during our stay. With little kids in the house the air hockey table was definitely 1 of the reasons we picked this house so we were very disappointed when it didn't work. Also we had many problems with the pool. For the 1st 3 or 4 days I had to call everyday to have it cleaned. I don't believe the filters were working the 1st couple of days and once they did start working we had no issues after that. Tons of red ants in the pool and on the patio. I've stayed at Champion's Gate many times and never had an issue with red ants. Overall it was ok I probably wouldn't rent this house again.
We had a great time at the home everything was very clean , great communication will definitely be coming back very soon everyone love the game room and the pool, the house is decorated beautifully in the wonderful champions gate community.
DecoNova Vacation Homes is part of our holding DecoNova International Group, established in the State of Florida in 2004, with offices in Orlando, Miami, Ft Myers and Playa del Carmen-Mexico. We specialize in Vacation Homes with investors all around the world. Our Vacation Club Team & Staff is devoted to serve our guest with the highest level of hosting services imaginable. Our purpose is to have our guest experience the best vacation of their lives during their stay with us.