Our stay was amazing on the Portofino Resort! The condominium was overall clean and very comfortable. We loved the beach, pool and dolphin excursion! A major disappointment was this condominium was listed as beach side but it was bayside. The ease of getting to all the amenities of Pensacola beach was fabulous! We will be back!
Property was beautiful. Location was beautiful too. Only issue was the cleanliness of room upon check-in. Bed sheets were NOT changed in guest room. Found a contact lens in the bed sheets where my daughter decided to sleep. It wouldn't have been there is bed sheets were changed. There was also a small maintenance issue with one of the window blinds (didn't retract fully). I brought it up to front desk upon check-in but no one in ever followed up.
The property was good but not ready when we arrived. We had to wait until 7:00 at night and we were told 3:00 was checkin.
It was very difficult after a long day of travel.
After booking with VRBO we were handed off to Hosteva Property Managers. They tried to cancel our (already confirmed) reservation and offered a substandard substitute apartment instead. After requiring a suitable substitute property somehow the original property became available...suspect to say the least. Then at check in there was no record of our stay. After having to contact Hosteva again, it was resolved. Though both situations were resolved, I would not expect to have these issues when spending over $4,000 for a vacation property.
A lot of things to do for families but a little pricey. They do offer an extreme package that includes jet ski's, little cars, sunset cruises, and a lot of other things that is pretty reasonably.
Brandon T.
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