Tell you about our stay??? Well, I’d love to except we never checked in, laid eyes on the place, or STAYED!! After driving 5 hours with our 3 small children for what was supposed to be a week long beach vacation, Debbie FINALLY called us at 4:30 (check-in was supposed to be at 4:00) to laughingly tell us that the unit 2 floors above had flooded and the condo was wet. She said that “she just found out” however she was in the condo in Orange Beach when she called but her primary residence is in Mississippi. She said she could “try” to have it dried out the next day if “we” could accommodate ourselves for the night. After not being able to find anywhere to stay, we tried calling her to discuss options and she never answered, therefore we drove back home with a packed down truck with 3 sad kids. She called the next day but only after finding out we had gone back home did she say the condo would have “probably” been ready as she laughed and said WE wouldn’t understand but these things just happened!!She promised to cancel our trip so VRBO would refund our money. We called VRBO for a week straight and each time they said they needed to put us on hold to confirm with the owner that we weren’t at the property. They called all 3 numbers on file each time and she NEVER answered, therefore, our refund was delayed until VRBO could conduct their own investigation of the claim. We could have received our refund a lot sooner if she had the decency to pick up the phone or respond to emails.