NOUVEAU Lakefront Disney Vacation Home

You basically violated the rules by smoking Marijuana inside the house. We showed you the proof by in photos with date time stamp. Your group even forgot to throw away the marijuana container. Thats a very bid red flag. Then you left the house very dirty. You damaged the furniture. You burnt the sheets by smoking on the bed. Total disaster you made. To top it off you lied and everything you said above is a lie.

If house was dirty and nasty how come you did not contact us regarding any of these. We would have taken care of it right away. Please be respectful and thoughtful to hard working hosts like us. We have so many guests staying and leaving happily as our reviews say on other websites. Also you did not follow any of the house rules and left the house very dirty. You moved furniture and tv risking it to fall and break. I even respected you being a veteran and offered you additional discount but you chose to disrespect and showed what you really are. That's so shameful.

Hi Nicole, Thank you for the review. FYI We have now installed brand new Carrier AC after you were gone and its working great, we could not do that when you were there since it takes hours to install. Sorry again for the inconvenience but there was nothing more I could do than what I did. As mentioned earlier in VRBO messages, the AC was working completely fine before you checked in. The previous guest who checked out did not have any complaints. In Florida during summer time these kind of things happen all of a sudden, having said that as you know I called the AC repair guy to get it repaired right away to avoid any inconveniences to you but the guy said he would need to take the parts away to the store for the repair. That time I was open to work with you for other options e.g. if you want to move to other property by processing the refund for the nights remaining on your booking stay, I would have happily agreed to it. You messaged me and said one of your friend/guest who was with you was able to fix it temporarily. Even though after that I gave you courtesy credit on your booking for the compensation which you happily accepted. After trying so hard to work with the situation by doing multiple things as listed above you gave 3 star rating, that does not justify the service I provided you. Not to forget I allowed you free late check out as well to top it off, and you left the house very dirty when you left even after giving you extra free time at late check-out. This is a vacation rental and not a hotel, As a standard, no one gives the full supply for the detergent and other needed things for the stay. As a courtsey only first days supplies are provided, after you come in you are needed to buy your own supplies whichever suits you. Thats a pretty standard policy with any vacation rental. We have had more than 11 guests staying there comfortably and got the best reviews on another vacation rental sites, not sure what you meant when its a tiny space. Its more than 2000 Sq feet property enough for 11 guests.