The picture is not what is given to you when you arrive at the resort! We had to argue with the lister and the resort for two hours and still did not receive what was shown in the ad. There was no tub, no patio or balcony, no couch, and certainly no friendly service. I spoke to a manager on property and the phone number listed on Vrbo. I was told I would be given some sort of compensation, but that was a lie too. The front desk spoke to us in English then in Spanish said that we were so fat that is why we were asking for a king bed. I do understand Spanish. We also were told by the lister that we did not have to pay any fees, but the front desk made us pay bogus taxes. This is a third party. Beware, he had not even booked all of our nights. He booked four nights but one of them overlapped with a night we were already there. They wanted us to change rooms our last night. I refused. Worst bogus vrbo experience ever!