Overall the staff at Westgate did all they could to accommodate our needs. I would give the resort 5 stars for effort. The clientele left much to be desired. Lots of ignorant patrons shouting and arguing. Marijuana smoke at each turn. Most times we didn't feel safe in certain areas of the resort.
We were provided a room with two beds instead of accommodations advertised, which was a studio with a separate bedroom and bath, kitchen, sitting area, balcony. The resort upgraded us, but it still was not what we had booked. Texted person booked from who had called earlier in day to try to sell us tickets, and no response.
The Deluxe Studio Villa serves as a pleasant retreat after spending an amazing day at Orlando area theme parks or touring the city! Studio amenities include a double bed, a queen sleeper sofa in the living area, plus a kitchenette with microwave and mini refrigerator.