2/10 Horrible
Gregory R.
17 janv. 2024
Les points forts : Propreté, emplacement, exactitude de l’annonce
Les points faibles : Arrivée et communication
Terrible host and experience
I stayed with 8 other people for New Years. We had gone skiing all day and came home to take showers. There was no hot water. We contacted the host and he told me that he would not be able to send someone out until the next day. The next morning the neighbor came over and confirmed the shower and bath tub did not have hot water. Host never sent a plumber. We did not have hot water for the entire stay. After we checked out I had asked the host for a small refund for the inconvenience. I was told, "no." I asked VRBO for assistance, they also said, "no." If you have a problem with the host, you must report it while you are still in the rental. It's not a good policy that the host can impose numerous fines at their discretion, but a legitimate concern can not qualify for a partial refund if the host does not agree to it.
FYI, do not contact host through the # provided. Use the VRBO app, that way VRBO can see the conversations.
TERRBLE experience with the HOST and VRBO.
Other things to be aware of:
They have multiple documents to print, sign, scan and return for the lake community.
In order to avoid a fine you MUST throw away your trash, which is a 20 MINUTE round trip ride from the house, using you personal vehicle.
There is NO hot water in the downstairs bathroom, Apparently it was never set up?
Gregory R.
Séjour de 3 nuits en décembre 2023
