6/10 Satisfaisant
John R.
19 juin 2021
Les points forts : Emplacement
Les points faibles : Propreté et communication
June Family Vacation
We were so excited for our extended family vacation. The location was great - slight water views of ocean and not a bad walk with 5 kids to the beach. Plenty of space in the house. However we did have a multitude of issues. On arrival the house was not locked and lacked greatly in cleaning especially considering the state of COVID and the âincreasedâ cleaning advertised. Tables had not been wiped. Counters not wiped. Floors were filthy and unswept. Layers of dust adhered to fan and all lights so didnât even turn on fans. Barely any toilet paper. Absolutely no hand soap. No kitchen towels to wash things. One dish washer was leaking while there. Many light bulbs burnt out and even on side table lamp the socket part broke and exposed wires present. On two occasions maintenance people came unannounced. Management did respond to emails about issues but no compensation was made. Thankfully when maintenance people came we were there or I suspect would have just walked in. Hot tub was broke and wouldnât adjust temp at all and it was not usable due to high temp. We have rented from many VRBO properties and in various locations. This was listed as a premier home but unfortunately was greatly lacking. With other rentals we have used with VRBO we have also had leisure of dealing directly with owner and have never had to use a middle man resort type company for management of a property. We did really enjoy OBX but will not return to this home or any home managed by the Resort Realty company.
John R.
Séjour de 7 nuits en juin 2021
