Réponse du propriétaire: Thank you for bringing your problems to our attention. I have taken care of the stray cat, the vines on deck rail have been trimmed, the house is always clean I am reaching out to Mrs Black, to say we are real sorry for these problems and will take care of this great family group that will have a free return trip to make good For there problems during this stay! I want to address a few things for future guests . There is a problem with the high hard top canopy’s on pontoon boats with getting under the 4 bridges in the city of Guntersville bridges the rain this year keep the water level high from mid June to-mid July boats with soft top roofs had no trouble getting under the bridges this is the 1st time in 12 years we have had a problem with a guests boat getting under the bridge. But this is a good point if anyone has a hard top roof on there pontoon boat and you have a hard time lowering it We ask that the guest call us as i would of let them use one one of our pontoons for the week if yours would not get under one of the bridges I also want to let guests know I always do what ever it takes to fix any problem if it could not be fixed right away The house has 3 air systems the one that cools the 2 master bedrooms Stop working then repair company could not get there to fix because they were backed up it was 100 outside so I brought 2 big window units until the air condition company could not get there to fix the unit . If there is ever a time that a guest had a problem and they contact me I have always did whatever it takes to make sure it is taken care with a goal of having every guest feel we did whatever could be done to have it fixed as soon as possible . We are very sorry about the boat problem and addressed this review so it makes others aware of the possible hassle of lowering your pontoon boat canopy to get under the bridges !