6/10 Satisfaisant
Joseph D.
21 avr. 2022
Les points forts : Arrivée, communication, emplacement et exactitude de l’annonce
Great location but I probably wouldn't stay here again unless some changes were made
It's a beautiful location and very quiet neighborhood and absolutely close to the beach. With that said, paying to have the pool headed was a nightmare. Of course the management company collected the money immediately. When we arrived on Saturday the pool was very warm. Sunday it didn't seem as warm and by Monday it was cold. I called Monday and left a message and never got a return call. We spent all day Tuesday at the beach and didn't swim. I called again Wednesday and spoke to someone about the pool because it was cold and we were having to clean the pool 4 to 5 times a day to keep the debris from a tree that overhangs the pool from clogging the skimmer basket and pool filter. On Wednesday morning when I spoke to the management company I expressed my concern over the pool heat and the tree. They sent someone out who found the heater was off, he was able to get it running again but by Thursday evening it was off again and cold. We called on Friday and they said they would send someone out and would refund us our money for the cost of heating the pool. He got the heat running on Friday and we swam and then departed the property Saturday morning. I called a few days later to inquire about the refund because I got a survey from the company. After explaining to the guy why I was calling he stated that there was no refund processed but he would look into it for me. He came back online and said he could only refund two days because he could only see where I actually requested it twice to be looked it. Obviously this was irritating to me. We went through the time lines again and I pulled up my phone logs and gave him exact dates and times we contacted them. He then said he would refund three days but no more because there was no evidence the pool was out the whole time. We also had the maintenance guy put out roach bait traps while he was there because we found several very large roaches in the house. I get its Florida and there's roaches but it still sucks to find them everywhere. Like i said it's a great location but for over $4K for a week I think I could find a better kept house with less issues.
Joseph D.
Séjour de 7 nuits en avril 2022
