Overall, the stay was awesome.
Beautiful view of the ocean and beach from almost all areas of the condo. Location of the building on the property was excellent...easy access almost all areas of the resort particularly the beach. Condo was very accommodating for all our needs.
The only negative was that the a/c in some of the area of the condo....one of the bedrooms and bathroom did not seem to be cooling, and these areas were hot and uncomfortable at night when trying to sleep. This issue was reported the Property Management and the front desk. When the maintenance guy came to address the problem, he stated he did see where there was a problem , therefore: the issue was not addressed.
We just got back and loved our stay at Portofino. We especially loved the unit we selected. It is clean, decorated nicely, and had amazing views. The room looks exactly like the pictures. We enjoyed it so much we are definitely planning on booking again.
Pros:
âą primary bed and main guest bed were very comfortable
âąhaving a half bath out in the living area is super helpful
âąkitchen is pretty well stocked
âąall of the appliances are relatively new and work well!
âąprimary bedroom has tons of storage for clothes and toiletries
Cons/suggestions
âątwin bed in guest room needs to be replaced
âąnone of the can openers work
âąknives are very dull and need to be replaced
âąwish there was a full length mirror
âąwish there was a Keurig coffee maker
I say cons but none of these were serious deal breakers. Portofino is great but itâs all about the unit you book. This one is phenomenal and we will be back!!!
The condo was great but the check in process was not. We arrived at 4 pm which was check in time. The condo was not ready and I was told that they would call me when it was ready. I immediately contacted the property manager. She responded right away that she would find out what was going on and I never heard from her again. I checked back with the front desk after waiting an hour and a half. The condo was ready but no one called me. Poor communication all around but the overall stay was nice.
Portofinoâs beautiful waterfront location, stunning accommodations, world-class resort amenities and customized service standards â make it a natural indulgence. No other resort is located on the Gulf of Mexico, the Santa Rosa Sound and the Gulf Islands National Seashore. The vast complimentary and discounted amenities make Portofino Island a great vacation value.
Portofino is situated on 28 beautiful acres in Pensacola Beach between the emerald waters of the Gulf of Mexico and the gentle shores of Santa Rosa Sound. It is also adjacent to the pristine Gulf Islands National Seashore. The land itself is called Santa Rosa Island; it is the worldâs largest barrier island.