GRAND CONDO OCEANFRONT à SANDDOLLAR ..ACCÈS DIRECT À LA PLAGE 2 chambres / 2 bains

Your commentary is very dishonest and unjust. We call you and text you multiple times since a week before hurricane Ian to cancel or reschedule due to the storm. You never answer us back until the date of check-in letting us know that your flight was canceled, as normally happens during a storm of this size. You mentioned to us that despite the storm you still will come, no matter how. Finally, you have to accept that your check-in was impossible. We also offer you to choose another date at your convenience, even though we were not obligated due to cancelation on the same day of check-in. You choose to come in 2023. In matters of the hurricane damage to the building during the storm, it was impossible for us to drive and exposes us to the danger of hurricane Ian to satisfy your curiosity, when the city was closed and flooded and you were already booked for another time. Despite being generous with you, you don't appreciate the opportunity we were bringing to you to come back free of charge in the future. Now we will exercise our rights as property owners to act according to the cancelation policies established.

It is unfortunate that despite all the information disclosed on this site regarding the building renovation in which the building was under construction, balconies closed, and will be noise from 8 am until 4 pm, you decided to accept the situation and even declined cancellation to then make unjust comments. We told you in many occasions you call us the status of the renovations, but you decided to come anyway to take advantage of our low tariff. Also, as owners, we don't need to be there to greet you or let you in since it is a condominium, and as in many vacation properties, instructions are provided on how to access keypads and key box. Is beyond our understanding that you were unable to enter the codes despite me guiding you through the process. All amenities were available and a beautiful unit was provided. We even contact the HOA office to provide you with the mailbox key, and even drove 3 hours to get you an extra mailbox key. Additionally, you asked for an early check in before 4 pm and agreed for 11 am since unit was ready. In essence, you had made injust comments and reviews regarding the unit. As premier hosts we always work for our guests and work for them to make their vacation an enjoyable time.

What you are saying is totally false, all the information regarding the building renovations is posted on this site since the renovation started on July 2023. Even though there is an instant message about that when someone tries to book asking to read the complete description of the property in which is clear the exterior renovations, the balcony closed, the noise during the day from 8 to 4:30. , so you cannot come here to say we didn't tell you anything because the information is available for everyone that do their part and read the property description. We also directly talked to you and gave you information on that matter and you decided to accept the situation and even declined cancellation to then make unjust comments. We told you on many occasions you call us about the status of the renovations, but you decided to come anyway to take advantage of our low tariff. You never reached us to let us know you were uncomfortable with your staying due to the noise of the exterior renovations. All amenities were available and a beautiful unit was provided. You called us just the day before your checkout to let us know that our unit was beautiful and impeccable, but that the noise of renovations on balconies made you uncomfortable. I don't understand why you didn't let us know as soon as you got to the unit and just when you were leaving. In essence, you had made unjust comments and reviews regarding the unit and our honor as host. As premier hosts, we always work for our guests and work for them to make their vacation an enjoyable time.

What you are saying is totally false, all the information regarding the building renovations is posted on this site since the renovation started on July 2023. Even though there is an instant message about that when someone tries to book asking to read the complete description of the property in which is clear the exterior renovations, the balcony closed, the noise during the day from 8 to 4:30. , so you cannot come here to say we didn't tell you anything because the information is available for everyone that do their part and read the property description. We also directly talked to you and gave you information on that matter and you decided to accept the situation and even declined cancellation to then make unjust comments. We told you on many occasions you call us about the status of the renovations, but you decided to come anyway to take advantage of our low tariff and because you had family in the area. . You never reached us to let us know you were uncomfortable with your staying due to the noise of the exterior renovations. All amenities were available and a beautiful unit was provided, and also you expressed to us that our unit was beautiful and impeccable. I don't understand why you didn't let us know as soon as you got to the unit and just after your leaving. We never told you any different, because everything about the renovations is here on the website. In essence, you had made unjust comments and reviews regarding the unit and our honor as host. As premier hosts, we always work for our guests and work for them to make their vacation an enjoyable time.