8/10 Bien
Jeanne B., Where do you live?
10 janv. 2024
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Large beautiful home
We loved the home! So much room for everyone and very comfortable. Loved the location so that only had neighbors on the sides and not right behind like some others have. We had great communication before arrival and all went smoothly. The only problem we had was the pool. We paid extra to have it heated. When we arrived obviously it was cold but when turning on the spa pool, hot water flowed over to pool to help heat it up a little. Unfortunately the pool circulation was never turned on so on our Saturday Pm the spa failed to turn on at all and both pool and spa turned cold. I wish I had noticed the pool not circulating sooner. I only figured this out when the neighbors on both sides arrived and saw that when they were not in pool, it was still circulating, which ours was not. I called before closing and got maintenance to answer and come out. Maintenance looked at pool temp and left. Never to return or call to inform us of what was going on. I left repeated messages but no call backs. Matter was discussed with rental company after our stay and money for pool heat was refunded thankfully. Still curious why we weren’t provided any details from maintenance after the call came out. We lost the pool use for the last day due to it being too cold for kids so check that pool is on and circulating before running the spa!! Other than that we loved the house
Jeanne B.
Séjour de 4 nuits en décembre 2023
