They have “strict” arrival and departure time in their rules. We arrived at 4:30 pm, the cleaning lady had just started. We texted our host to say we were unhappy, NO RESPONSE EVER on this topic (see other reviews from 1-23 (two reviews), 7-22, 6-22). Cleaning finished at 5:45 pm and could tell she was ONLY washing the fitted sheets, flat sheets, pillowcases, towels. I checked the mattress cover under fitted sheets they were disgusting (see other reviews from 2-23, 7-22, 6-22), so I washed all bedding, covers, bedspreads, mattress pads on day 1.
Host rules say pool cards by front door (lost $10 each). Day 2 no pool cards (see review 1-23) so sent host a text message, NO RESPONSE. Then messaged him online, he then texted an hour after our initial text (said he is overseas, see 6-22 review) have someone bring them. We waited, then when to lobby get that pool gate cards.
Ice maker was broken (see reviews 11-22, 6-22). No coffee pot in maker (see review 2-23). TV, ceiling fan remotes broken, missing batteries (see reviews from 1-23, 2-19). Fire alarm missing on ceiling, sitting cabinet, obvious safety concern. One-bed bedroom has two lamps broken and knob missing on one (see review from 2-22, 1-22).
Main tub drains slowly, shower liner is disgusting, shower floors heavily stained. Patio furniture is worn out (my son used broom to clean webs, wasps nest dirt off walls, windows, floor
Sent concerns to the host on day 2 cause we didn’t want to be held responsible for any broken items host responded, if you don’t like the unit, find another place and he will reimburse us for any “complete” unused rental days. First thought as a host to apologize to guests, not try to get rid of them. Who could move quickly with 6 people? Host doesn’t care to do anything (as evidenced by multiple reviews about the same issues).
Lots of general handyman issues that need to be taken care of (see reviews 2-23,11-22,7-22). We had many issues – Unit not ready when we got there, no response from the host, broken things, dirty beds, generally run down, and a deep clean desperately needed (baseboard shoe moldings are gross, bath fans and vents throughout are dirt and dust covered). Again, Vista Cay resort is nice, the unit we stayed in the prior year was good. Some concerns inside of this unit and the host’s lack of concern to our issues. We stayed at another Vista Cay unit last year and all was good at the other unit. Vista Cay - Common areas all great