Gérant immobilier / professionnel
Salle(s) de bain
Type de destination
Salle à manger
Équipements de loisirs
Piscine / Spa
Soirées/évènements non autorisés
Adaptée aux enfants
Âge minimum du vacancier principal:25
Occupants maximums:10 (peut accueillir jusqu’à 10 adultes)
Avoid AvantStay due to Mismanagement of Property
AvantStay is the manager of this property, which was completely neglected prior to our reservation over the Thanksgiving holiday. The house was filthy - dust on every surface, lint and dust collected along all the baseboards, dirt in the carpets. Beyond the overall uncleanliness, the house was not stocked with dishwasher detergent, the complimentary toiletries were all half used, window coverings were non-functioning, and a bedroom window was not able to be locked. This was all noted and communicated with AvantStay upon our arrival and they were not able to accommodate a cleaning or repair request.
We decided to end or reservation a night early, and eat the expense, because we felt so uncomfortable in the house. We spent a small fortune on this stay for our family's holiday, and AvantStay was completely neglect in our dealings with them during and after our stay. The listing photos do not properly represent the state of disrepair and filth this property is currently in. I seldom leave reviews, but this one deserves special mention, so that any future customers may be saved the headache of dealing with AvantStay and renting a vacation rental from them.
We would like to personally thank you for taking the time to review us. Here at AvantStay we strive to provide a five-star experience for every guest, but we recognize that not every stay is as perfect as we would like. I can assure you that cleanliness is of upmost importance to our entire staff and we pride ourselves on providing an excellent overall experience. One of our managers will follow up with you directly.
Nice Place but...
Clean house, needs maintenance!
Yard had litter.
Pool & hot tub are nice, clean - but were cold upon arrival. Control panel in the house is broken, not connected to heater. Management promised maintenance would show up - never did. Took almost 24 hours for property management to provide instructions how to fix. Took another 16 hours to get the pool up to temperature.
Hospitality manager finally came by more than 24 hours after check-in and did attempt to correct what he could at the time.
Posted as fully-equipped kitchen - was not. Lacking in cookware and silverware.
Advertised to sleep 10 people - but there is no 1 location in the house that will allow all 10 to sit or eat together.
Throughout the house blinds were broken, not able to be opened or adjusted. Windows missing screens so could not be left opened for natural air flow.
Blinds and curtains in Master bedroom & bath did not offer full privacy.
A/C controller would not hold programming.
Ceiling fan controller for living room was missing - finally found on shelf in a back bedroom.
Back sliding door to patio & pool did not have a screen.
Had a safety screen around the pool at our request but gate was broken and had to be removed to be opened defeating the purpose of the safety screen.
Check-out is 11a, pool guy showed-up unannounced before 10a and entered backyard without letting us know.
I don't expect perfect, but I do expect right - property management lacks responsiveness and attention to detail. Would not have property manager contact us until after check-out.
Great getaway home in Indio
Very good communication and coordination by property managers and home was clean with a great pool and spa, backyard for entertaining. A really nice place and reasonable price. Will definitely stay again.
Pics looked way better than the actual property.
Considering that pets were allowed, we were very happy. Great to have a pool and spa though my wife was bummed the spa was not hot enough for her to enjoy. Kitchen was well supplied. the bbQ had half the burners not working. Saw other more lavish appearing rentals on the website foe half the price per night. Would stay there again based on pet friendliness.