Far Heath House - Séjour avec jacuzzi panoramique

Thank you Andrea! The We Stay Team

Thank you for taking the time to leave us such a wonderful review! This is greatly appreciated, and we hope to see you again in the future. Many thanks, The We Stay Team

Thank you so much for your review. It was a pleasure to host you. Many thanks, The We Stay Team

Thank you for your feedback. We are sorry to hear that your stay did not meet your expectations, and we appreciate the opportunity to respond to your concerns. Regarding the staircase, we did inform you prior to and upon arrival that the previous guest had caused slight damage to one of the handrails on the morning of your check-in. We arranged for our builder to attend as soon as possible; however, they were only available the following day. As we did not receive a response from you after explaining the situation, we did not want to intrude on your stay unnecessarily. We would also like to clarify that the staircase has handrails on both sides, and it remained safe to use. In relation to the hot tub, the error message you experienced is typically caused when the water level drops too low, often due to excess splashing or frequent entry and exit. As soon as this was reported, the owner attended promptly and refilled the hot tub for you. We have not encountered this issue with previous guests and have been hosting for nearly two years without similar problems. Which can be shown in previous reviews on other sites. We do apologise for the issue with the kitchen sink. Unfortunately, this was not reported to us during your stay, and had we been made aware, we would have arranged for it to be resolved immediately. This issue has now been resolved. We always aim to provide a comfortable and enjoyable experience for our guests and take all feedback seriously to help us improve.