Rating Details:
The property manager was somewhat unhelpful.
The vacation rental was very dirty.
I was happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
We checked in early (which we appreciated having the opportunity to do) only to discover later in the day after the office was closed that the unit was SO dirty. I don't mean they missed a child's bare feet were black after walking around on the tile. Hair in the sheets and towels, grimy floors with pet hair and dust everywhere, a refrigerator that smelled like spoiled meat, and a horrible smell throughout the unit. So, I spent my first night of vacation going to the grocery store to buy cleaning supplies, and cleaned the unit so that we could even stand to stay there. We were able to speak with staff the next morning and they asked if we wanted them to send the cleaners back. ! I'd already cleaned it, and they did a horrendous job last time! We were then offered clean towels and sheets...the "clean" sheets appeared (and smelled) like they were just removed from packaging and never washed, which is almost worse. Staff mentioned that they were waiting to hear back from the cleaners and "hoped they would provide some compensation for our hassle". With all due respect, we are not clients of the cleaners. Of course, we've never heard another thing about that from anyone. On top of it all, the bed and sofa were very uncomfortable. We are completely disappointed!