Rose Cottage (Auchendennan) - sleeps 4 guests in 2 bedrooms

Dear Samantha, Thank your for your comments. You are correct in so far as the housekeepers forgot to leave a travel cot in the property for you. What you have not made clear is that when you arrived, you phoned us on the contact number given to point this out and i personally ran you round a travel cot right there and then. This was a simple omission immediately corrected. Unlike many self catering properties where you are left on your own, particularly over weekends ,we are on site every day and we have a presence to assist guests if they are unsure of how anything works or in the occasional circumstance if equipment fails. The fault code on the hot tub was low water level. We would have simply come around and put the hose that is next to the tub on ( it is a hot water hose so would not have cooled the tub ) to top up the level and get it working. it would have taken us 5 minutes to get you back up and running. For info, you took advantage of a heavily discounted voucher promotion run for this property, small weekend supplements apply when using this deal route. yours sincerely.