6/10 Satisfaisant
PETER W.
14 avr. 2025
Les points forts : Propreté, arrivée, emplacement
Les points faibles : Communication
Misleading Listing and Unresolved Security Issues
Our stay in Porto was unfortunately disappointing due to serious issues with the property that were never resolved.The front door lock to the building malfunctioned. Even when entering the correct code, the keypad would turn green but the door would not open — it felt like a deadbolt was stuck. We reached out to GuestReady immediately and sent a video of the issue, which they acknowledged and said would be reported to the team. Despite messaging at multiple times, nothing was fixed during our entire stay.To make matters worse, we weren’t the only ones affected — guests were banging on the door late into the night (as late as 2 a.m.) and again early in the morning (as early as 8 a.m.) trying to get in. On the day of checkout, the main door was left completely unlocked, raising serious safety and security concerns for everyone staying in the building.The host suggested we take turns going out for breakfast so someone could stay inside the unit to manually open the door from the inside. That’s not a reasonable solution for a vacation rental, especially for couples. We came to relax, not to strategize our morning routine around a broken entry system.On top of that, the photos of the listing are a bit misleading. The unit is small — when you walk in, you’re basically stepping into the bed area. The bed is squeezed into what’s esse
PETER W.
Séjour de 1 nuit en avril 2025
