Maison de style loft 2 futons cuisine complète et terrasses entourées d'une végétation luxuriante
Particulier / consommateur
- anglais, espagnol
Salle(s) de bain
Soirées/évènements non autorisés
Smoking inside is not allowed, use terraces
Animaux non bienvenus
Adaptée aux enfants
12 years and old
Âge minimum du vacancier principal:25
Occupants maximums:4 (peut accueillir jusqu’à 4 adultes)
Quiet time after 11 Separate waste, bins provided Only authorized people in the property
Turn off fans and lights when out of the house
Les réservations annulées au moins 30 jours avant le début du séjour pourront être remboursées à hauteur de 100 %. Les réservations annulées au moins 14 jours avant le début du séjour pourront être remboursées à hauteur de 50 %.
Very poor host
We arrived at the site to find a cat and dog sitting at the front door to the house. The cat bolted into the house when we were trying to get in and the dog was barking. The host’s add said nothing about a cat and dog! I am allergic to cats so there was no way we could stay there. There was pet dander and hair on the furniture and it smelled like mold and animals. We had to scrounge around on our vacation to find a last minute place to stay, which ended up costing us more money. I contacted the host and politely let her know that we were not able to stay and left the place as it was. She was rude and stated it was our fault for letting the cat in and that she was not obligated to let us know there would be animals there. Uhhhh... kind of an important detail! To this point she has still refused to provide a refund even with mediation through VRBO.
In addition, there was a lot of noisey construction and it smelled bad. She also texted pictures of stuff she didn’t want us to touch because they were her personal items she left there. Not what you want to deal with on vacation and when you paid for a place!
There are plenty of other affordable, beautiful places to stay in Tulum, with lovely hosts, so it’s not worth getting involved with this one!
Very strange you are the only guest in all the history of my property (This is not the only site where is publish ) with this experience, specially when your complain did not go through. You sent a message saying you were gone cause you saw the pets in the garden , sorry but same I told you , the property is big enough for them to be without affecting your time but you were rude and left without even a chance to talk about it. Is not true the house smells, I had a cleaning person coming same day just few hours before your arrival , no need to lie . As I told you I wasn’t ask for site to provide info about pets in the area, You wanted to cancell same day and get a full refund , no correct, I had the place blocked for you for two months , you never even ask or mention about your extreme problem with pets.... If is so important I reccommend you do so , as many people has pets and you are renting a house or an apartment not the whole property.
I understand your frustration but don’t accept you are giving dishonest information
Beautiful eco friendly loft
Very spacious loft on a beautiful safe property! Karla was so nice and helpful! We enjoyed our time thank you :)
Thanks guys, it was nice to have you at home, you are welcome anytime ; )
We loved our stay at Casa Copal. It was the perfect location. The house is filled with light and joy! Karla was an amazing host!!!
Cath , it was great to have you at home, you are definitely welcome any time. I am very happy you enjoy your stay ) Thanks for choosing Casa Copal and for your warm energy
CASA COPAL se trouve dans un superbe quartier à 5 minutes de la ville de Tulum où vous trouverez des restaurants, des bars, des boutiques, des pharmacies, des hôpitaux, etc. ... mais à une distance très pratique pour éviter le bruit de la ville. À 10 minutes de la plage, des cenotes et des lagunes d'eau douce. Très proche d'Holistika, réputée pour ses cours de yoga et ses excellentes activités quotidiennes, telles que des séances de guérison, une suerie et bien d'autres, ainsi qu'un magasin de produits bio et les meilleurs cafés de la ville. Est recommandé de louer une voiture, mais vous pouvez facilement vous déplacer dans les vélos ou le scooter, il existe également un service de taxation fiable. Nous sommes situés à proximité du magnifique lagon d'eau douce de Kaan Lum et des canaux flottants du Muyil, de bâtiments historiques et anciens et d'une nature magnifique offrant le cadre idéal pour votre séjour.