Rating Details:
The property manager was very unhelpful.
The vacation rental was spotless.
I was happy with the location.
I was somewhat dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
We arrived during a tropical storm warning, so wind and rain were expected. However, when we entered our condo, water had accumulated in the doorway and left the tile entry floor dangerously slippery. I lost my footing as I stepped inside. At 80 years old and using a walker, I believe I would have fallen had I not had it for support. I still struck the door frame, badly bruising my hip and straining my back.My daughter reported the hazard to a maintenance employee in the lobby, asking that warning signs be placed for guests. She did not yet know I had been injured; she simply wanted to prevent someone else, especially an elderly guest, from falling. The employee’s response was extremely rude: he told her to stay in the room and not walk through the water. We had just checked in and had no warning that the entrance floor would be wet and unsafe.The office employee my daughter called afterward was kind and apologized for his behavior, but my vacation was already ruined. Because of the hip injury and back pain, I was unable to leave the condo for the rest of our stay.The rest of the family was also disappointed. Our condo pools were closed two of the three days, while pools at other condos in the same resort remained open. My family had to go to a crowded community pool and were eventually asked to leave because of overcrowding, yet resort rules would not allow us to use the other open pools.Our unit was clean and well stocked, but the lack of concern for guest safety, the rude maintenance employee, and the lack of response to our emailed complaint left us very disappointed. Unfortunately, we cannot recommend Seascape Resorts.