Robbed with no forced entry to the apartment or building
Building door has a different key than the apt door. Both were accessed w/out any forced entry to either door. Contacted host to advise of robbery & for a police translator.
After the initial reply from the host, my reservations 'disappeared' from Vrbo account & unable to communicate with host. Thankfully my initial conversation window was still open on my phone & I provided friends phone # & host called few hours later. Host stated he has had several issues w/ his reservations disappearing from Vrbo, 'they (vrbo) have a glitch'. Thankfully a translator was provided by the host & met us at the police station.
Police showed up & confirmed everything locked, no damage/forced entry to building or apt front doors. Police stated robbery is a COMMON occurrence in that area.
Police would not collect evidence â a kitchen knife was used to pry open locked suitcase. Police wouldn't write a report for stolen items & stated we needed to visit the tourist police office the next day for a report as they were already closed. Our travel schedule barely allowed us to visit the police station the next day.
Check-In Process: Everything was via Vrbo app, including 'house instructions'. Would've preferred someone in person providing keys/instructions.
Host Communication: Everything via the Vrbo app until robbery, as mentioned above.
Very thankful host translator provided as this was a very scary situation for two females in a different country.
We stayed one night and were so pleased. Communication was superior -- very quick. The neighborhood is so nice, we made friends with the Coffee Shop just a couple doors down the street. Would definitely stay again and longer.
Property was clean and in a great location. We arrived early and were told we could store or luggage in apt. while it was being cleaned. We had trouble understanding directions on getting in, thankfully with the help of our limo driver and the downstairs restaurant we finally were able to get in. Friends rented a second apt. and we had to work together to figure things out. Inside door handle on our apt. needs tightening, wifi scan code missing, towels need replacing, air conditioning inadaquite for extreme heat.
We loved this property. It was in an excellent location and there was plenty of room for the three of us. We were very close (walking distance) to shopping, restaurants, and many of the sites that we were interested in seeing. I would definitely stay here again.