Beautiful apartment in great location, so for that I think it deserves 4 stars. Some issues during our stay. We arrived at 12:15, and they would not let us drop our bags off. They wanted us to walk over a mile to their office, dragging all of our luggage through the bumpy and hilly streets of Lisbon. We ended up paying $30 to store our luggage at a business. I have *never* had an accommodation not let us drop our luggage. We did not ask for an early check-in, just to drop our luggage. We were not allowed in until exactly 3pm. And to really irritate things, they came to our apartment prior to check out time on departure day wanting to get in early to clean. We had an afternoon flight, so we were relaxing in the apartment until checkout time. When we finally were allowed in, the apartment was clean except for one bathroom. It was full of hair, and I had to clean it up in order to use it. Also, the apartment was very short of amenities. The only thing provided was handsoap and toilet paper. They asked that we take the trash out but only provided 2 trash bags. There was no dishwasher detergent, dish soap, shampoo, conditioner, coffee, tea - nothing. Also, we were never able to get the dishwasher to run correctly, or the washing machine, because there were not instructions in English on how to use anything. It was all in Portuguese. I still gave 4 stars because it is a nice apartment in a great location. Corporate owned, so just not great, personalized service like we're used to.