âą Check-in is anytime after 3PM
âą No parties or events
âą No smoking
*No illegal activity, including drug use and prostitution
*Exterior video surve...
This property is nice and the outside courtyard was a nice place for my family to gather for the evening. However, there is no overhead lighting in either bedrooms, and the lap in the room we stayed did not work, so I could not see anything in the bedroom. The kitchen was stocked with coffee, but if you have more than 2 people who want to drink coffee, bring your own mugs as there are only 2. My issue was also with the check in process. I have always received a code to check in from the property manager when I have paid and it is time to check in. I never received this information. In order to receive this, I was required to provide a photo of the front and back of my drivers license, a self photo and a 100 deposit on my credit card before I was allowed the access code for the door. This was not communicated at all through VRBO, but was sent in a separate email that I did not see when we reserved the property. I was able to contact the property manager as I was trying to get into the property and the email was resent to me. After I followed all of the requirements, I was finally given the code. This was not a positive experience and I do advise anyone who wants to rent this space to make sure you understand all that is required from this owner.
Nice location, lovely kitchen and living area, comfortable bed but I would not necessarily stay again. The neighbors were very loud from 3:30 a.m. on, the fan was not balanced so it was loud, the toilet ran, and the curtains are sheer so in the morning light comes through but at night thereâs only one lamp for light. It was clean though and felt safe and I appreciated having a no hassle way to do an early check in.
Everything was nice. My only complaint is that we only had two towels, so when the toilet flooded there werenât any spare towels to clean. Outside of that, evening was great!
This apartment is overall fine. There are definitely some items that need to be fixed (dripping bathroom sink, bath faucet is tricky to get to fully turn off, inadequate lighting in the bedrooms), but it was clean and sufficient for a one night stay with our dog. The location is great, and the parking spot is a big plus.We saw some very negative, concerning reviews from July 2025 after we booked but after our cancellation window that made us quite concerned. It appears that the owners addressed these issues after these reviews, as we did not see mold on the floor or have ceiling leaks in the bathroom, and the apartment smelled fine. Communication and check in process is not good. I got automated reminders for the stay but no actual link to the website that has the check in information (which is separate from VRBO), and ended up having to contact VRBO customer support the day we were going to arrive to get check in information - this made for a stressful day.Overall, we had a pleasant stay once we checked in, but I would not highly recommend.
Check in was fine. It was odd that they sent a link the day I booked several months in advance for the day of checkin. I reached out to the host and they seemed short with me when I asked about it. Kitchen had bare minimum of plates, bowls, cups. The cabinet all stuck and you had to pull hard to open. No salt or pepper in the shakers. WiFi was strong and easy to access.
Upon arrival there was a puddle of water on the kitchen floor. I notified the host and asked for a cancellation and refund immediately because I did not want to be held responsible for any underlying issues or damage. The host stated that this was not a situation that called for a cancellation or refund because they were sending maintenance to look at this issue. I explained that we were very uncomfortable and would not be staying there. The unit was not cleaned properly, which I also notified the host about after he refused to cancel/refund me. I genuinely thought that a puddle of water in the middle of the kitchen and not wanting any liability would make sense to a business owner. The communication with the host was spotty and clearly at their convenience as opposed to the consideration of the renter (me). I accidentally messaged the host regarding housekeeping when I meant to text the hotel I ended up staying at instead. The host said they sent housekeeping to the unit after I had already been very clear that I was not staying at the unit. The maintenance person and housekeeping would have verified that the unit was empty. Absolutely a terrible experience. Would not recommend this host or property ever.
I have stayed at many vrbos and other rental properties, and this is the first time I've given a negative review. I would not recommend staying at this property.Damaged and unclean: There were multiple maintenance issues, but the biggest problem was the substantial mold and rotten flooring next to the bed. I messaged three times and never got a response. Other damaged aspects of the property included carpet separating from the floor with exposed and painful tacks, broken lampshades, one of the two sinks didn't work, and the tub was missing the stopper. Check in process: They required checking in via a separate website and a damage deposit outside of VRBO. Communication: I received several automated texts messages saying they hoped I was having a good stay, but didn't respond to any of my texts about the molding and rotten floor. This seems unsafe and unhygienic, and they didn't respond to any of my messages. It seems like they're part of a larger short term rental group, so I'll make sure to avoid all of their properties in the future.
Overall, Iâll give this place a six out of 10 the check-in process was OK. The cleanliness wasnât all of that. It smelled like straight cat piss when I walked in the shower curtain liner was very disgusting. It has stuff all over it. The tub really wasnât that clean. I-seen that it was boogers on the walls. Iâve also noticed it was hair on the couches. If youâre looking for somewhere to stay for a night it is fine but overall the cleanliness needs to be a little better.
Les points faibles : Communication et exactitude de lâannonce
Ok stay
This place was nice. However, the main bedroom with tv had mold and hole in the corner. Bed was comfortable. Nice setup/decoration of the apartment. The first day, we couldnât connect with the internet on the tv but the wireless was on. It was later figured out. Let the owner know but no response about it. Just seemed to have automated responses.
For the most part our stay was fine. The cleanliness of the space was not up to par in my opinion. In addition the king bed that I slept in had a literal dip in the mattress. Which doesn't make for comfortable sleep. I expected much better. While taking a shower, I noticed the interior wall of the tub/shower had what looks like white mold or very old spots of soap. I was also disappointed that I was asked to put a down payment of a hundred dollars before I could get my check in information. I totally understand this, I just wish it had been clear to me up front. I've used the other rental company many times and have never been asked to put any amount of money on hold. And this is a complaint for vrbo the company not the house owner... your interface and communication is lacking. I downloaded the app.The client had my cellphone number and an email. And I still couldn't find information I needed. This was my first time using vrbo and it will probably be my last.
The location was wonderful and unit was looked clean. We enjoyed the little balcony. The unit did had a strange faint smell between cat urine and cooking. My son is allergic to cats and his eyes watered and became swollen over night. Another issue ( the first I have ever had using VRBO) The host was not responsive to my emails or phone call, I have to admit the issue ended up being mine, as I expected a message giving me info to enter the unit. There was a link in an earlier text and email that I had missed providing the info. However, the host could have told me that the first time I messaged him 3 days before our arrival. I messaged him again 1 day out and nothing- I had a sleepless night worrying that we didnât have a place when we arrived the following day. Still nothing hours before our stay, I even phoned. No answer. Finally a got a message that the link was in an earlier text. Luckily I had not deleted it.
This could be a great place to stay at but needs to have some significant maintenance issues dealt with before I would recommend it. Emailed the management with the list of issues and never heard back. Delayed posting a review waiting for a response.
We were only there for one night. We baby sat our 8wk old grandson while kids went to the Banana Ball Game. It was comfortable. Beds were comfortable. Full kitchen with a hodge podge of plates/pans etc. If you plan to cook a lot, it might be a challenge. No prep or serving containers.
As advertised. Clean and comfortable. Accessibility to the Plaza and Westport is excellent. Parking good. Only reason I didn't give 5 stars is shower needs upgrade and the lock between parking lot and patio needs repair. Otherwise we recommend this property...
Had a good stay at this property as we have in the past. Got unlucky this time and had romper room on the floor above us that had children running back and forth till 1 am. The host messaged them the first night and they finally stopped. Not so much luck the second night. Good, clean convenient property though
Mold in corner of bedroom. Unit was nothing like pictures that are on this site. Owner very hard to get reply from. Will not stay there again as we have many return trips to KC.