Maison Vidak (35526-K1)

Unfortunately, the guest did not pay attention to the booked dates and mistakenly believed that the check-out date was one day later. This caused us significant inconvenience, as the next guests had already arrived while the house had not been cleaned and the previous guests’ belongings were still inside. We also tried to contact the guest several times throughout the day, but received no response. The guest later (next day) sincerely apologized, and we understand that mistakes like this can happen. However, what we find unacceptable is that the guest refused to cover the additional costs caused by the situation, including the urgent cleaning and packing of their belongings, as well as the inconvenience caused to the arriving guests. An honest mistake is understandable, but we believe that taking responsibility for the consequences of such a mistake is equally important.