Style africain de luxe, détendez-vous directement sur la plage

Thank you for your review. We are really sorry that the property didn't suit your expectations, we will certainly take note of the request to improve our services and our offer. By our side it's important to highlight that the announce doesn't offer neither radio, games, books nor microwaves, television or other form of entertainement. Same as per the sofa and sitting area, the announce shows the property exactly as it is: with the external area and no mention about any internal living room. The house is on rental since 5 years and we never had request of entertainements, but it could be an interesting improvement. It's important as well to highlight that, even if the property was exactly what was published, we offer the refund of the stay and the offer was refused. Reverting to water issue, the water flow it's granted by the owned pump, everytime the electricity fails the pump stops, it's a duty of the house personal to restart it, if it happened overnight nobody can do it. Electricity supply it's a commun problem in Africa, that's why we have our own generator to grant the supply continuity. If we were informed about the problem we could teach the masai about how to restart the pump. Same for the low lighting, we have a local agency on site dedicated to take care of all problems and solve them. It's important to mention all requests while on site so to have a prompt solution. Thank you again for having been with us, we are glad you liked the location and sorry it was not what you expected, important to note it is what is pubblished, probably nothing more, certainly nothing less.