Encanto del Mar-Vista Azul

Dear Marissa, Thank you for the great review. I would like to clarify some of your observations. Additional cost for the AC is clearly listed under our description, sorry if you haven’t read that information. Furthermore, I am very surprised to find out you had uncomfortable sleep. All our units have new mattresses and pillows (foam one, medium firm). Maybe it just wasn't to your liking. Additional covers were in fact available in each bedroom closet, sorry you haven’t found them or asking for more as we are available for our guests 24/7. Our standard bedding set is without blankets as the majority of our guests are not actually using AC and our accommodation is in a tropical area where is generally always HOT. Appreciate your final standpoint you had a wonderful stay.

Hi Patrick, I wanted to thank you for choosing to stay with us last August. It was a pleasure hosting you and your family, and I'm thrilled to hear you had a wonderful time during your summer vacation. Upon reading your review, I would like to take the opportunity to address some of the points you raised. Firstly, regarding the cleanliness of the floors, I have to respectfully disagree with your assessment. The house features wooden, dark grey, oil-based painted floors, very sensitive to chemicals and scratches. Due to heavy cleanings in frequently used areas, discoloration is visible. I believe this may have led you to believe that the floors needed a deep cleaning. The same applies to the baseboards; scratch marks from guests' luggage in the bedrooms and corridors are not due to cleanliness. I regret that you did not communicate with us about this during your stay. Our cleaning service was coming weekly and they would assist, show you and explain the same. Nonetheless, we are taking steps to repaint the floors before the winter to ensure that they are in top condition for our future guests. Secondly, when it comes to the hot weather, it's important to note that July, August, and September are traditionally the hottest and driest months of the year. Roatan, like many Caribbean islands, is renowned for its hot and humid climate. This year, the region has experienced record-breaking temperatures due to La Niña affecting both the air and ocean. Based on our extensive renting experience, we've noticed that guests coming from colder climates often find it challenging to acclimate. As a long-time resident of Roatan, we don't have air conditioning in our house, but over the years, we've acclimated well to the climate. You were fortunate that the power went out only twice during your month-long stay as the local power company was at breaking point due to high power consumption on the island. Thank you once again for choosing to stay with us, and I hope we have the opportunity to welcome you back in the future.

Thank you guys for the lovely review. Hope to see you again.