Particulier / consommateur
Salle(s) de bain
Soirées/évènements non autorisés
Animaux non bienvenus
Adaptée aux enfants
Âge minimum du vacancier principal:21
Les réservations annulées au moins 30 jours avant le début du séjour pourront être remboursées à hauteur de 100 %. Les réservations annulées au moins 14 jours avant le début du séjour pourront être remboursées à hauteur de 50 %.
Spoiled Christmas visit in Louisville
This was only my second time to use a VRBO property but if it had been my first, I would NEVER use VRBO again. The owner neglected to provide the entry information prior to our arrival. It tool me 3 calls to connect with him and it was 30 minutes after the posted check in time before I had the door code. Once my daughter and I entered the home for the evening, we immediately noticed how it lacked any ambiance or style. It was like walking into two college buddies old and ugly apartment. The carpets were stained and dirty, the bed linens had not been changed from the previous guest but the bathrooms were the absolute worst. The sinks and toilets were stained and dirty and the bathtub was completely unacceptable - the dirt was visible in the bottom of the tub and the soap film make it very slippery. There were only two rolls of toilet paper, one in each bathroom and one of the rolls looked like it had been dropped in water and then left to dry. There were bath towels and washcloths but no hand towels. There were no amenities in the bathrooms at all. We considered moving to a hotel that night but we had already paid for the home and it was very late. We decided to contact the property owner instead. I called the property owner first thing in the morning but he did not answer so I left a detailed message about the condition of the property. An hour later I received a text from him offering to move us to another property at no charge and he would refund my cleaning fee (which he never did). I replied 3 minutes later asking what other locations were available and also suggested he have a cleaning crew go to the house and take care of everything. 3 and 1/2 hours later I finally received a reply with no information about alternate locations but saying he was sending someone to clean. When we returned, the bathtub had been cleaned and the sheets changed but the toilets and bathroom sinks and carpets were still dirty. I bought cleaning supplies and cleaned the sinks and toilets myself as we still had two nights left in our stay. The house is large and the heater works well in the kitchen, back bedroom and bathroom area but the front rooms did not heat well. The location is excellent and there is off-street parking in the back of the house. I hate to be such a harsh critic but staying at this house was such a poor experience that it cast a pall over our Christmas visit. I would NOT recommend this property to anyone.
Exectly what we needed
Perfect for our last day on the Bourbon Trail. My husband was a bit hesitant after reading other reviews, but the house is in great shape with everything you need for a comfortable stay. What a cute space! Joe's place is clean, convenient, and in a super cute neighborhood. He was very responsive and helpful and I would definitely recommend this home to friends and family! Thanks again!
Clean, easy, accessible. Would stay there again for sure.
I enjoyed the location. The property was clean and reasonably priced. Overall, our stay was great and we were happy with the experience!