MAISON DE 5 CHAMBRES DANS LA COMMUNAUTÉ 20, PLUS GRAND ACCRA, TEMA OFF THE SPINTEX ROAD

Benjamin and his guests were really great, kept the property clean and abided by the house rules. He’s always welcome whenever he’s around these neck of the woods.

Hello Sekai, I’m glad you loved the Tema Comm 20 area. Very quiet and almost all the roads are tarred so very residential. Your visit coincided with the arrival of the 12 seater conference table so that was another experience for guests in large groups. Thanks for all the private advice and hopefully you will choose Rose Villa again for your next visit to Ghana. Have a safe journey back to the UK.

Hello Vicky, I'm not surprised by this review as nothing ever satisfied your stay at the property ! To call it basic is far from the truth and the previous reviews attests to that fact. Your initial complaint about two door handles were addressed and it turned out that you did not know how to operate the hot water boiler properly. These issues were quickly addressed. All the utensils were more than adequate and we have never had any complaints about them from previous guest. You brought in your own chef for the three week stay to which we provided an "extra room" for her "without charge" and yet still you have been so ungrateful. You always knew that this is not a hotel and so you would have to do your own cleaning and provide your own cleaning materials. Ruby the housekeeper as stated in the welcome email only provides limited cleaning for instance in the hall and hallways and compound so to insist that she comes and clean your bedroom and bathroom every day was something she did out of courtesy and above and beyond her duties. You knew you had to provide your own cleaning materials so why complain about it. It seemed you were having issues with your baby and kids so there is no need to take it out on the property when it in fact provided an excellent retreat. It seemed nothing satisfied you however I would give kudos to your husband who in private admitted that a lot of your complaints were unnecessary. In one statement you say the house needs a deep clean and then in another statement you say that Ruby the housekeeper was amazing, why the complaint then as Ruby does the cleaning in the house. I'm not sure of your intentions but I'm sure other travellers will see through it. Regards Peter

Hi Julia, I’m glad you had a wonderful time and I will pass on your good comments to Ruby the caretaker and her husband. You are always welcome back.

Hello Vanessa, I’m glad that you enjoyed your stay. I will let Ruby know your appreciation.

I'm pleased you had a great time Guilford. We had to update a lot of the facilities and I'm glad this has paid off. Ruby and Emmanuel can not speak highly enough of you and how you 'looked after them' when you left the property. Whenever you decide to come back you will be most welcome.

Hello Michael, thanks for your kind review. I am glad that you generally enjoyed your stay. About the hot water I’m quite disappointed you did not mention to Ruby the caretaker or John the manager because there is a red switch you had to press in order for the hot water heaters to provide you with instant hot water. It’s never been an issue in the past however in light of this I will mention this to all future clients. I am staying at the property at the moment and all air conditioners are working so I’m not sure which one was playing up. I’m glad you said the issue was resolved anyway. There are standing fans as backup in all the rooms to cater for any eventuality. To get into town UBER or even TAXIFY is always available unless you really want to save money by joining private tro-tro or private buses that you can get at either the community 20 or 18 Junction. I’m happy too you made use of EMMANUEL the caretakers husband who is an experienced taxi driver. With the power consumption the main issue is the use of the air conditioning. You pay less if you use the fans provided throughout the house and slightly more using the air conditioning. Michael I hope to see you and your friends in the future and don’t hesitate to contact John the manager next time you need to escalate any issues. We aim to please. Regards Peter

I am glad you enjoyed your stay and you are welcome anytime you're back in Ghana.

Hi Beatrice, I'm glad you had a good time in Ghana and enjoyed your stay at the property. Your issues with the room has now been addressed and you are most welcome if you decide to come back to stay. Regards Peter

Hello Joseph, I am glad you enjoyed your stay at Rose Villa. You and your family kept the property clean and tidy and the caretaker and John both said you were kind and considerate. I was also told your mum also enjoyed cooking in the kitchen which brought a smile to my face because I put some improvements there in May and it seems it's paid off. You and your family are always welcome to stay at the property whenever you decide to visit Ghana again.