No keys on arrival, had to contact out of hours number to tell them. We were then greeted by a lovely gentleman who went in the property first to find it hadnât been cleaned etc. We arrived around 7:30 Friday evening and stood around outside until after 10pm whilst he and another person cleaned the cottage. We was offered the payment of a meal up the local pub but as it was late they had stopped serving.
Upon entry we found slugs coming up from the cellar in the kitchen. The bathroom was very mouldy as is the living room above the fireplace and behind the tv. The damp/mould is even on the plugs behind the tv. The fire in the living room only turns on or off, no settings work. Remote for the sound system doesnât work. Rotten door frame to the bathroom, which is so rotten you have to lift the door to close it due to the rot around the hinge. Alarmingly the worst thing is the fir exit in the kitchen, the actual front door cannot be unlocked from the inside once locked!!! We had to go out another door to unlock the kitchen door from outside!
We was offered a bottle of wine and ÂŁ19 money back from lunch we had the day after our arrival. I went into the office to tell the lady on reception about the issues and the response was âI have slugs in my kitchen tooâ and âitâs an old building regarding the dampâ. I told her about the fire door but nothing more than âno one else has mentioned itâ. Wow! Extremely poor response, customer safety should be paramount.
I really cannot recommend the actual setting of the cottage high enough as itâs beautiful but the cottage and owners really need to sort all these issues out
Excellent cottage, ideal for max 4 plus pet(s)
Location to pubs 2 miles, Abergavenny is 10 mins. Wifi good, tv good, parking in courtyard fine great place