There where unfortunately some difficulties from the customer to communicate with us and also with other people providing services to them. They had issues arranging by themselves a taxi with service providers not belonging to our managament and we anyway have succefully helped them to resolve it with another taxi driver and simply told we were sorry for a situation in which the customer incurred by themeselves (without any responsibility from our side). We have never received complaints or claimed information related to any issue related to the cleaness of the Villa. So it is very surprising to get this so late just their final reveiw, without any chance to check it and to find any remedy. It is true that one of our employee has bee found Covid positive during their stay, but this could always happen and we immediatley removed her from the service until she reached the complete recovery. In general we apply rigorously all sanitary and cleaning best practices against Covid, always going far beyond health authorities prescriptions and recommendations. Hope to have the chance to host again this good customer and her fantastic family in the next future and looking for a more direct and transparent communication with her.