Cet avis provient dâun site partenaire de confiance et nâa pas Ă©tĂ© vĂ©rifiĂ©.
6/10 Satisfaisant
Luis N.
18 août 2025
Beautiful House, Disappointing Service
Rating Details:
The property manager was somewhat unhelpful.
The vacation rental was very clean.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
This is truly an incredible house. The property itself is absolutely stunning, with a beautiful beach and a pristine, well-maintained interior. It was a pleasure to stay there, and the physical beauty of the home is everything you could hope for.Unfortunately, the experience was significantly let down by the service and staff. We found them to be inflexible and not very service-oriented, which was surprising for a property of this caliber in Mexico. It almost felt as if their sole purpose was to prepare meals, and their presence wasn't focused on providing a comprehensive, attentive guest experience as we've seen at other properties. Communication was also a major issue; the lack of clarity around transportation payments created uncomfortable situations with drivers.We also had a frustrating issue with the air conditioning in one of the bedrooms. While a staff member named Santiago initially said it was fixed, it stopped working again later that evening, and an expert was only called to fix it after a second request. The most unsettling part of this interaction was when he came to the bedroom late at night and seemed to have been drinking, which made my family and me feel very uncomfortable.In summary, while the house itself is five-star and absolutely breathtaking, the service and staff are not on par with the quality of the property and ultimately created a mixed and disappointing experience.
