4/10 Médiocre
Virginia (Ginny) C., Alexandria, VA
19 avr. 2020
Les points forts : Emplacement
Les points faibles : Propreté, arrivée, communication
NOT Relaxing/poor management
Check-in: About 6 months out, I rented this property for a 40 day prime season stay. The evening before checked in I reconfirmed my arrival time/date with the property owner. I arrived to find a cleaning person, who could not check me in, and had been told the unit wasn’t rented for the next 2 days. After about 3 hours the check in was confirmed. In the meantime, I’m sitting there with my luggage and perishable foods. Once I had access, there was no one available to set up my safe, answer questions, etc.. Lisa, who previously managed the property, had just moved away, leaving her husband (Ian) to take over the management responsibilities. However he was also out of town.
Facilities: I tried to take a shower but could get only tepid water. I also discovered that over half of the windows in the living area would not fully close and lock, while the rest would not open at all. I checked out the grill and it was totally filthy, there were no cleaning tools available and no gas in the tank. The toaster wouldn’t work. While the unit had a full kitchen, there was no oven cookware at all, nor most of the kitchen utensils (grill tools, colander, grater, wine opener!) that are normally provided in a long term rental with a full kitchen.
Communication: I texted Lisa 2-3 messages as I discovered these problems. The response to my concerns was a phone call from Lisa, quickly taken over by Ian, in which he screamed and seemed totally out of control, Not allowing me to speak, threatening to evict me for reporting these problems, just crazy stuff. I learned later that he was also angry that I called on the number listed on the VRBO website??? What other number would I use? He ended our conversation by saying he would meet with me in the morning.
Follow-up - It was 3 days before Ian showed up. By then I had been told that what what’s in the kitchen was all they would provide so I spent a day shopping for items needed to cook and grill, including gas. .On my 3rd night, Ian arrived and gave me a key to the safe and fixed the tv.
A week or so later - Ian moves out and a family of 7 including 5 children 8 and under, moved in. These children were wild. Constant screaming, arguing, etc. One of the bedrooms is just above the unit’s bedroom and I was woken at 6 every morning. They were for there for the remainder of my 6 week stay.
Not the relaxed stay I had expected.😔
Virginia (Ginny) C.
Séjour de 40 nuits en janvier 2020
