Downtown Penthouse Homely, Traditional, Antique Decor

This property is a perfect location to enjoy both Canmore and Banff. The property owners/managers where excellent in communicating during the reservation process and at the time of the stay. As mentioned in the listing the kitchen was well stocked for easy meal preparation.

very comfortable -- well stocked with everything that one would need for a family holiday

Three things that bothered us...we did not know that the building code had to be used on the elevator. We got in so late we didn't want to call property manager. Also, did not realize that the upstairs did not have full walls. There was no privacy for the people staying upstairs. Hot tub was not very hot and jets were not strong at all.

We enjoyed our stay. Facilities were great. Great views. Did not manage to use the hot tub as busy every time we went. Close to shops and a short walk to restaurants - great place to stay and less busy than Banff but a good location for exploring that side of the rockies / lots to do.

Communication from ownership is very good as to what to expect when renting the unit. Advertised as sleeping availability for 7 which it does with the 2 pullout couches in the living room however it necessitates having to move the furnishings around in order to have both couches rolled out. The unit is equipped with every appliance and gadget one would need and there was no shortage of left over condiments, coffee, teas etc. if you forgot to bring your own. Cleanliness of the unit itself is 4/5 but the building hallways are pretty stained and do need attention. Only maintenance issue in our unit was that the lower bathroom door lock is broken and needs fixing. A National Park Pass and can of bear spray for the guests was a nice touch. The layout of the upstairs loft which houses a bedroom and bathroom is very odd. The bathroom, toilet and shower are not enclosed so if you’re downstairs in the living room or kitchen, you can hear (and possibly smell) someone using the toilet in the loft. Privacy in the loft shower is also limited as it’s wide open to the entire loft. The only other negative about Canmore Crossing is the cumbersome and apparent overkill of the building security. Punch codes required for accessing individual floors and the parkade coupled with onsite security personnel patrolling the buildings and parking lots. Overall though, it was a great stay.