Réponse du propriétaire: The 2 people that have left me bad reviews have some common characteristics:      - They understate the number of people staying so they can get away with paying less      - They are very demanding with their expectations      - They don't read the listing description to set expectations as to their stay - They leave bad reviews because of disagreement about money In the case of Rolunda, I refused to return her deposit due to someone in her group breaking the kitchen faucet and causing a leak Here are her "issues" with my property, addressed point by point      - Unmown lawn: I have a service that show up every two weeks.  As a matter of fact, they showed up while Rolunda was staying      - Not enough TVs:  2 TVs are not enough?  Nowhere on my listing do I make any claims about having more than 2 TVs      - No cable: No claims of cable being available were made.  The listing clearly states it's antenna, and roku with a choice of Netflix, Amazon prime, among others. Netflix was suspended due to another guest changing it from our account to their account and we showed Rolunda how to use Chromecast as an alternative      - Towels: Rolunda claimed only 1 person was staying so we left out 2 towels thinking that would be enough. When we went over there to provide more towels, there were at least 5 people.  That would be why there weren't enough towels.      - Toilet paper:  We always leave at least 4 rolls of toilet paper for each bathroom      - Lighting: That was a design consideration for the house.  We have bright lamps in the rooms that apparently didn’t measure up to Rolunda’s expectations      - Shower door:  As soon as we were notified, we had the door fixed.  It's still fixed, contrary to Rolunda's claims      - Thermostat: 71 degrees is not cool enough?  Rolunda is the only person to complain about the temperature.  Perhaps because she had too many people in the house?      - Damaged faucet: Yes, Rolunda.  You did damage the faucet leading to a leak. The faucet leak was serious enough to damage the basement ceiling and will require more than the deposit to fix. It was difficult to determine the source of the leak since it was on the extended arm of the faucet and we only realized when we pulled it out, ran the water and were under the sink at the same time. - Debris on deck: Leaves happen when you have trees that provide shade that make the deck experience more pleasurable