We experienced a few hiccoughs early on in our stay - missing window pane in one bedroom, a broken light fixture which fell off on day two, little to no toilet paper/paper towel which was to be there upon arrival, virtually empty propane tank, etc. Got in touch with the owner and received a quick and helpful response. We received apologies, and an explanation that the cleaning company he uses forgot about our late season stay and didn’t get to the cottage to clean and restock it. We were offered compensation and he checked in twice more to ensure that things were going smoothly from there. Definitely happy with how things were dealt with, as well as could be expected under the circumstances.
There was one window in the main living room covered in a black plastic bag upon arrival (covering a missing panel), and two other window panes cracked/damaged in the cottage. We also had to use a garbage bag and tape to cover one window beside the lower bunk in one upstairs bedroom which looked out onto the Muskoka room as it had a screen but was lacking a glass pane (and the weather was pretty chilly during our early October stay!) We also noticed a few of the wooden steps on the way down to the lower floor/hot tub and then beyond to the dock area were uneven/slanted and due to the amount of rain we received we had to be careful using them as they became quite slippery when wet. Fortunately, despite having young kids with us, we didn’t have any injuries, although we would have appreciated to know some of these things ahead of time.
For the most part, the cottage had plenty of beds to choose from and all were quite comfortable, a great big table with plenty of room for 9 of us, really nice dock and frontage with fire pit and green space for the kids and dogs to play. There were a selection of games (although a lot of pieces were missing!) and a ton of movies which were great for the kids on those rainy days (especially as we couldn’t get a clear picture on the tv). We enjoyed our 9 night stay, despite the weather being very cold and wet throughout, and although we had some difficulties we were happy with how the owner dealt with them. We’re still waiting for our deposit back, but apparently it can take up to a week, it has only been 3 days, and the cleaning crew who arrived thanked us for doing such a great job so, I think we’ll be alright!