Ocean Walk 2203-1K & T 2/4 personnes avec piscine, ascenseur et vue sur l'océan

A short weekend stay at this property. Giant cockroach in master bath to start. The most inadequately equipped condo I have ever rented. No serving pieces such as baskets for chips or platters or big bowls. Not even salt & pepper. No bathroom tissue in either bathroom, No corkscrew. Called the emergency number and no answer or call back. No instructions on what to do with keys after renting.

This review is based 1. the property itself and 2. the rental company who manages the property.

First, the property itself is centrally located on beautiful Oak Island. It's a very short walk to a public beach, a few local restaurants, the Food Lion (grocery store) and beach shops. The linens and furnishings provided were adequate and the unit was clean. The pool was very nice. I rented this unit through VRBO/Better Beach Rentals at the end of June 2015 because of its location, amenities and price. One of the most important amenities for this vacation was wi-fi access. It was advertised as having wi-fi however it DOES NOT have wi-fi.

The iron did not work and the dryer took 3 hours to dry a small load of clothes. We managed through that.

Second, the rental company who manages this property, Better Beach Rentals, has an automated reservation and check-in process which was fine. Upon entering the property and realizing there was no wi-fi service, I called BBR 4 times and left 1 e-mail message. BBR tried to help but no wi-fi access was present during the five day stay. I was told the owner had dropped the wi-fi service after my reservation was made and there was nothing they could do. I should have been notified prior to check-in so that I could have made other arrangements for wi-fi access or changed my location.

This is a comfortable, well appointed condo but either get wi-fi in the unit or update your listing to show that it does not include it!

Arrived today! And everything looks just like the pictures. Everything is clean and well kept. Only complaint is the company the owner has the condo through. Better Beach Rental has the worse customer service. And very unprofessional. Advise to the owner... find someone else to rent the condo. They didn't even check to see if I was the actual person getting the condo. Just told them my last name, literally handed me the pocket with the keys and didn't say a word. Very rude ladies working there. Other than that perfectly comfortable and relaxing condo!