We found the condo at Tesoro perfect for our needs. It was in a great location with easy access to restaurants and stores. The pool and beach were easily accessed and we spent a lot of time just relaxing in both areas. Requests and questions were answered quickly by both the owners and the housekeeper, Rita.
Very well equipped condo. Unit was very clean and in
a good central location . The condo owners and hotel staff were so helpful and very friendly. The whole area is immaculate. We definitely want to return
Overall the property manager was extremely responsive to any questions or help we needed, which was awesome.
Having hotel guests sharing a property with long term condo owners in one place meant it was very busy and noisy especially at the pool and out front at the Cabanaâs, which we didnât take into account or realize.
The communication with the owners was great and very helpful. They answered our questions right away and had an onsite housekeeper to assist us to check in (although she doesn't speak English and we don't speak Spanish). The condo is well equipped and the kitchen had more than what we needed. Beach towels were available which was a nice touch. The condo faces the beach and we had a nice view of the ocean. Honestly the condo was fine. I think the only negative would be that the couch was hard as a rock (not that we spent much time on it because we could only got one English channel on the tv). But we weren't there to watch tv anyway, so not a big deal. Overall would recommend it!
The property is a condominium part of the hotel but condominium guests don't have the same options/ access to amenities as the hotel guests. The kitchen ceiling was leaking and made a huge puddle of water, we contacted the owner and never heard back.
The indiference by hotel staff is a cultural thing that will not change
Rita is great and Monica, the owner of the apartment are great at communicating and working with you. However, the staff at the resort have no bedside manners. The attitude of indifference from the bell boys, the front desk people, the security guards, the waiters is beyond unpleasant. I arrived at the resort, and the front desk person acted like it was my problem to resolve how to contact Rita. If the bell boy wouldn't of assisted, the front desk guy would just continue to see me suffer to get some form of contacting Monica and Rita. They ask you to carry around a bracelet for security reasons but it is only so they can discriminate against you for not actually being a paid customer of theirs. They won't give towels at the pool, and they will hound you for a 50 peso, horrible tasting burger because your not an all inclusive customer. Rita even admitted that after being there 20 years, the resort acts like they don't exist. Places like these need to go out of business. The culture will never change unless it hits them where it hurts, their pockets.
Nos hospedamos en Marzo 2024, la pasamos de maravilla, Monica siempre estuvo al pendiente y la señora Rita siempre mantenĂa limpio el lugar, tiene todo alberca, toallas, cocina y estĂĄ en la zona hotelera por lo cual es muy fĂĄcil ir a pasear. Muy bonito lugar.
Dealing with our hosts was great. Dealing with property manager was great. Hotel staff were great! But the Tesoro is not a quiet resort. Lots of big groups, lots of weddings, lots of kids, lots of outside A/C unit noise. But we had a great time!
It was a great experience. Both Monica and Rita were friendly and flexible and shared very good recommendations for places to visit.
The location is great and the condo is super comfortable. Would definitely recommend and we are looking forward to come back.
The owner, Harry, was very pleasant to deal with. The location of the condo was perfect for us. Right on the beach with lots of activities. Parasailing, banana boat, jetski, golf near by. Lots of restaurants within 10 to 15 minute walk. If we come to Ixtapa again, we'll definitely stay here again.
El condominio estå bien ubicado dentro de la zona hotelera y las instalaciones del Hotel El Tesoro estån bien. El condominio cuenta con dos TV e internet, y en la cocina tiene utensilios suficientes y en buen estado. La comunicación con la señora Monica y Rita fue muy buena.
Tesoro is a very nice family oriented resort to stay on with the whole family or just as couples, I love the atmosphere and everyone there was very nice. The manager of the condo we rented she was very sweet and very professionalâŠ
Monica & Harry were great. Every time I email them about the rental they got right back to me. Very easy to work with. They gave us recommendations for a couple dinner places and breakfast places. We tried them and they were awesome. There was a bellboy that worked in the hotel who called himself Dennis the menace. He was awesome. The beds and furniture was a little hard for our liking though.
The location was great, with a huge beach area. The surf was quite strong, so the beautiful pool area was appreciated. Air conditioning hum from balcony is a bit annoying, but overall the condo was clean, and well kept and appointedâ„
The owners were pretty easy to deal with though there was confusion about the dates booked until the day before I left. The unit was OK, likely over 20 years old and showing it's age. There were a few little problems; no hot water in the bathroom sink, the shower didn't drain properly, kitchen counter cracked, kitchen faucet was all wobbly and living room furniture was rock-hard. The toilet cracked during our stay but the owner had it replaced quickly.
The Tesoro is a family oriented resort and the pool was always crowded and noisy. The hotel's beach area was also busy and loud with competing blue-tooth devices.
I wouldn't recommend for couples. However the price was reasonable and overall value pretty good.