Gérant immobilier / professionnel
Gérant immobilier / professionnel
- anglais, espagnol, portugais
Salle(s) de bain
Salle à manger
Équipements de loisirs
Soirées/évènements non autorisés
Animaux non bienvenus
Adaptée aux enfants
Les réservations annulées au moins 60 jours avant le début du séjour pourront être remboursées à hauteur de 100 %.
The pictures and description do not accurately describe this apartment. The check-in process was terrible with no communication from the owners. Was supposed to receive details through an e-mail that never came. Through the owner we arranged for pick-up from the train and they knew exactly what time we would arrive. There was no one there and no way of getting in. Had to phone the manager and they said they would be there in 20 minutes, which turned into 40 minutes - we were thankful that the weather wasn't inclement. Another tenant let us in so we could sit on the stairs and wait.
Warning, the cab ride they arranged from the train station cost $25 EU, we took an Uber going back and it was $10EU.
We had access to the courtyard that had a dilapidated table, umbrella and ripped chairs. The courtyard was not being maintained and there was no warm and cozy feeling sitting out there. As it is, there is no view because the walls are quite high.
The supplies were non-existent. No soap, shampoo, laundry detergent, there were extra pillows but no pillow cases or extra linens, no extra towels. Most places provide some coffee/tea, not here. The description listed a balcony - it was completely locked up so no access to it.
The location is quite a distance from the city core and in an area where there are many auto repair shops, not exactly a quaint neighbourhood. We were quite disappointed in the overall experience with this particular venue which was unfortunate and could have been much better. Porto itself was lovely.
Thank you for taking the time to write us a review. We are very sorry you felt disappointed in your experience with us.
In fact, unfortunately, the person responsible for your check-in had an unforeseen event on the way to you and it took her a little longer to reach the apartment. We deeply apologize for the inconvenience this waiting has caused you. We are making efforts to avoid similar delays in the future as much as possible.
We are also sorry for the dissatisfaction with the outer space of the apartment. Your feedback will definitely be taken into account to improve the quality of our service. However, we would like to correct that the balcony of the apartment is open to all guests, not locked.
We emphasize that our welcome kit consists of: one set of towels per person (one bath towel and one face towel), one set of bedding, toilet paper, shampoo / shower gel, liquid hand soap, dishwashing detergent , coffee, water, a bottle of wine and candies.
This apartment is located in a quiet neighborhood, allowing you to escape the hustle and bustle of the city, but only a 15-minute walk from the center. We are very sorry that you did not appreciate the quiet location.
Our goal is to always provide our guests with the best possible accommodation experience and the feeling of being at home. We are very sorry that your expectations have not met what we have to offer. We hope you will give us a new opportunity to change your mind about our service.
Host Wise Team
Light filled apartment in Portia
The apartment is indeed filled with light, and the space is very well laid out with everything necessary for your stay. It is in a delightful residential area within easy reach of small shops, local cafes and metro and bus stops. Would definitely stay there again, and highly recommend.
Hello Ruth, thank you for this awesome review. We are glad to hear that you enjoeyd your stay with us. See you next time ! Best regards, HostWise Team
Clean and comfortable
The apartment was clean and nicely decorated. It was in a fairly central location. There were some issues that if addressed could lead to a higher rating. For example the cutlery fell apart, the coffee maker wasn’t working properly and one of the chairs was broken.