Carrousel - Luxueuse maison de 4 chambres avec piscine à moins de 15 minutes de Disney!

Thanks Eric. Before we respond to this hatchet job, we have one question for anyone reading it. If this was you, and everything was as bad as Eric says, your wife so miserable, would you really stay in the home for a week without saying a word to anybody, even Homeaway? Surely you at least try to get things resolved? Any normal person on this planet would, but not Eric. Not one call, email, or communication of any kind. The fact that we believe his wife's misery had more to do with the company she was keeping that week is neither here nor there. If you love your family, and things are as horrendous as this, you do something about it. Period. Eric says we don’t care about the rental but Carousel has been on HA since 2014 attracting nothing but positive reviews. 36 in all. Obviously, we haven’t had anybody quite like this in the home before but we check every home before arrival, we look after our guests and we address every issue reported. He says we didn’t respond prior to his arrival. He wrote twice, both times through HA, and we answered both within hours. HA can vouch for that as they can see it. We don’t understand that comment but it is what it is. We just don't know why Eric left this review, unless of course he was right about the issues so let’s look at those. To suggest the bedding was not washed is pure idiocy. 15 years, 140,000 guests. We know our business and we are good at it. We check EVERY home before arrival, and ask that guests report cleaning issues within 24 hrs. Eric didn’t. The bugs he refers to outside were lovebugs. He does have a point there but lovebugs attack Florida twice a year. Google it if you like. There is literally nothing you can do about them. Everybody gets them, no exceptions. There are no issues with blinds in the home except where the odd slat has come loose from previous guests opening windows. Eric himself damaged 2. It happens. The carpets are not old and there is nothing wrong with them, nothing. The living room furniture is relatively new too and it is fine. Just as shown. He says that he shopped for food and then came back to find bugs all over it, and had to throw it away. Really? Why no call then? Why are there no bugs there now? Because it wasn’t true. The owner arrived the day Eric left and like the guest before, reported the home in great condition with no issues at all, bugs or otherwise. Had there been, and had we been told, we would have addressed all the above. Our response times are among the best in the business. We have no idea why Eric would post such a review without at least having the intelligence to report any of the problems while here, but you never know what you're going to get when a stranger arrives at your home. This has to be personal. We don’t know why.Either that or this guy lives in his own fantasy world. Eric has let himself down badly here and we would not want him anywhere near us again. We want mature and responsible guests who know how to conduct themselves. Eric doesn't, and he should be ashamed.