Réponse du propriétaire: Good morning Holly. I am sorry there were a few issues that you felt needed improvement. I will discuss this with our cleaning company. Generally, they do a good job cleaning the home. As I mentioned to you when I stopped to see you when you first arrived, I inspect the home personally on every occasion after the cleaning service has finished cleaning the home. So I am just as much at fault, and I apologize. I also mentioned that my wife and I live less than five minutes from the home. If you had mentioned these issues when I met you, I would have contacted the cleaning company and had them back in the home within twenty minutes to correct these issues- to your satisfaction. We have had guests mention in the past other things such as the toaster didn't work, or the coffee maker didn't work, or the garage stairs were very sandy, etc., but yet no one contacted us or our rental agency about these issues. And every one could have been taken care of in no time. We keep a spare coffee maker and toaster in the locked closet, along with a bunch of other items. So we would ask you (if you decide to return) or anyone else that chooses to rent the home to please contact us immediately if there is anything that you are not satisfied with upon your arrival. We also say this same thing in the information letter that is sent to all our guests prior to their arrival, and we provide our phone # as well. We respect the fact that people spend their hard earned money on rental properties such as ours, and we want to make their visit extremely enjoyable and have them be completely satisfied. I do thank you very much for mentioning these items. Feedback is good. We will make every effort to correct these items. Sincerely, John & Lin