We had a great time. We had a question during our stay and Jay replied to our message very quickly. (He had been responsive to a few questions from us before our arrival, too.)
The villa was clean and had everything we needed. The view is great, and the landscaping provides appropriate privacy from the neighbors even though the villas are fairly tight together. We didn't use the grill, but the deck can make for a great dinner area.
The resort shuttle service was really good - even though the resort was very busy during Easter weekend. It is nice that the villa isn't all the way up the hill. We usually used the shuttles going up hill, but walked down sometimes, which only took a few minutes. Having the villa be part of the resort worked out perfectly for us. The rental included all of the resort amenities except bar/food, which was perfect for us. When we used the resort restaurant, we just paid.
We didn't have a rental car, but there was parking available very nearby if we had needed it. We booked some tours through the resort desk, and they also booked a driver for us when we wanted to go to another area. We were glad that we had arranged airport transfers before we traveled, but the resort desk would arrange them.
This part of Costa Rica was very easy for us American tourists. There was enough English spoken by people in the tourism industry, and we used credit cards and US Dollars without ever exchanging currency.
We would stay at this villa again.
