Belle villa près de Culebra faunique

Thank you for staying at Villa Pugue. I am glad you enjoyed your stay and hope you come back to Culebra soon.

Dear April, We are so glad you enjoyed your time in Culebra and appreciate the review. I wish you would have let me know of the issue with the ac unit in the loft, it would have been as simple as changing the remote batteries - the unit does work. In fairness and to provide an accurate picture of our property, the driveway is steep and we not only warn renters, but explicitly prohibit unsafe vehicles on property such as golf carts. In addition, the last AC maintenance was performed in October 2025. The refrigerator has been replaced with a smaller (cubic feet wise) unit, which was disclosed; and the focus on what was replaced. It is misleading to other guests. Finally, I wish you would have acknowledged that we arranged to have our maintenance person pick you up and your whole group when you arrived since you did not have a car rental available and were arriving in the evening. Free of charge. That also would shed some light on our commitment to making our guests’ experience excellent. Truly wished you would have reached out to me or our maintenance person for your concerns rather than letting us know in a review which neither afford us the opportunity to correct them or enhances your experience. Thank you for staying with us, Keila

Dear Gina, As I explained to you the day after you checked in, I had spend the prior week in “Culebra and there has been no leaks. However, given it torrential rains. We did have three spots where we found water intrusion. In order to accommodate this condition, I flew in the following day to identify and assess the situation. It should be clear to all future guests that we take the safety of our Guest very seriously and immediately offered you a no penalty cancellation. In addition, the water heater was working – I tested myself before leaving on the day I met with you . It is a heater for consumption efficiency, and the degree of hot water is directly related to the water flow. I am glad that you on your family found acceptable accommodations and once again we apologize for the events which we had no prior knowledge. I am glad to report that , the roof has been sealed and our gas continue to enjoy a very comfortable stay at Villa Pugue.