Ski in / Ski out Luxury au Base Camp One à Granby Ranch

We send our check-in instructions several weeks before check-in from our personal email account. I don't know why the email would go to a junk box. In any case, if you don't receive the check-in instructions a few days prior to arrival, please contact us. Waiting until you are parked in front of the garage door wondering what to do, is unnecessary. We tell you in the email to print out the instructions and the parking pass. We are located at the base of a ski mountain so you will probably not have a strong enough cell signal to be searching through your email for codes or trying to navigate through the HomeAway website. Every issue this guest encountered was clearly addressed in the check-in instructions, including the entry codes, WIFI name, the warm building and so forth. The instructions clearly state if it is warm, crack the windows open, use the ceiling fans or the provided window fans. We are at 8200 feet. It never gets above 80 degrees during the summer but the building is very well insulated because it does regularly go below zero. You just need to regulate the temperature when you arrive until your comfortable and maintain that throughout the night. Please don't wait until you're very uncomfortable before taking action. Don't use the fireplace if it is too warm. It will only make the unit it warmer. When the guest inquired about the WIFI name on night 1, I directed him to the information printed on the router box by the T.V. since he still was not able to access email from his cell phone yet. This helpful information from me was not used so he still was not able get on the internet until I texted him the WIFI name and password and he finally found the check-in instructions on day 2. If you experience any confusion or problems, early communication is the key to a relaxing and enjoyable vacation.