Location was amazing, but loud. Temperatures were quite high, so we were unable to close the windows. Check in was 3pm. We did not receive check in instructions until 5:30pm. We waited outside the property for 2 hours.Within our first day, the washing machine broke, spilling water on the bathroom floor, and leaving our clothes half washed, sitting in a basin of water.The issue was not fixable. We were provided some support to wash the clothes (in the apartment next door) in the basin with assurances they would help us if/when we needed another wash done. We attempted contact the office 5 times to wash another load the next day. We did not receive one return response. We used the towels we were provided to clean the water spill and then had no way to wash them.The maintenance individual and housekeeper we met the first day were by far the most apologetic and kind for the inconvenience — the office staff much less so.We are well versed travelers, have spent lengthy stays in Paris, Bordeaux, Amsterdam, and Barcelona. We are also reasonable and understanding when unforeseen circumstances occur, such as a machine breaking. However, this issue along with check in experience were quite frustrating and disappointing for us. We were incredibly underwhelmed by the lack of communication, acknowledgment and follow through to support us in our stay with the office. With all of our stays abroad, this was the most negative experience we have had in the last 5 years.