STATION INCROYABLE AVEC DES VUES PLUS ÉTONNANTES! OUVERT 9 / 7-14! Jusqu'à 8 personnes!

On the second night of our stay, my daughter noticed something crawling on the pillow next to her and it was a bed bug. We caught it but couldn't kill it and eventually it got away. We pulled the mattress back and there was another one. I spoke with the manager and she expected us to come out of our pockets and find somewhere else to stay with 3 teenagers and a baby and when we couldn't she refused giving a partial refund. Even after I sent her pictures. The carpet was discussing and needs to be cleaned, honestly it should've been replaced a few years ago. There were 2 broken chairs and not enough toilet paper. I've tried contacting the owners of the unitbut Donielle, the manager would've give us the number. We will never reserved with best beach ever again. It's too much money to not be happy with a 4 day stay.

We rented this place regardless of all the bad reviews because of the location, lower price and late booking. We stayed in a different unit a couple years ago and it was amazing. Still had to use the wrist bracelets, parking was tight, but maneuverable and occasionally we had to wait for an elevator. But The floor layout is perfect for our family with 4 bedrooms and 3 bathrooms. You can’t beat the location on the beach and across from the Hidden Lagoon, Runaway Island and Amor’s donuts and a Starbucks a short walk.

About the place...I will say that the reviews are accurate. The pictures are not.

We arrived late but still had to go to the rental office 10 minutes away from the property to pick up the paperwork which had a code to the lockbox at the condo. They should just email that information instead of leaving the envelopes with the addresses and lockbox code in a unlocked box to pick up. Anyone could have obtained that information.

When we arrived there were 2 keys. We then had to go back to the rental office the next day to show ID’s. That was an inconvenience . I won’t rent from a rental property again because of that and all the additional fees associated.

About the unit- The doors had typical locks, one a deadbolt. Not sure why one review said that you had to lock them with a key from the inside. That is not correct.

Upon arrival, the carpets were wet from being cleaned, but looked very stained and dirty. The kitchen and bathroom floors were very slippery, almost greasy. The stove had a layer of dust on it. Needless to say, we Lysol-wiped all the surfaces in the kitchen before using. The furniture was very worn and stained. We did not use it. The bar stools were short with no backs but in good condition, 3 of the chairs around the dining table were broken and unusable. The bedspreads were all different than the photos - worn and thin. But the sheets were clean. The bathrooms seemed clean and they did provide toilet paper, soap and clean towels in all bathrooms.

We had no trouble with showers or toilets except for one toilet getting clogged but I think that is typical with Florida plumbing. There was a plunger to use. The deck and deck furniture was filthy and Rusted. There was a brand new stackable washer and dryer in the unit along with beach chairs that can be used. But we preferred The rentable double beach chairs and umbrella in front of the property for $35 per day.

Read the reviews!!

DO NOT RENT THIS CONDO OR FROM BEST BEACH GETAWAYS!!!!!

List of issues:

-We had 9 people in the condo. They gave us two keys for 9 people. We checked in on Saturday and I emailed on Sunday as well as called for additional keys. No one ever responded to email or calls about keys.

-No carts available to help bring items to condo - With having 9 people -4 kids you can imagine the luggage and items needed for the vacation. It took us over an hour because there are only 3 elevators and they are constantly busy or full. We had to make at least 5 trips on different elevators due to no luggage carts. If you can, bring your own wagon to help with load.

-Furniture in entire condo is awful and dirty - red chair has rip in back of cushion - Stains on furniture in the living room - Only 5 chairs at the dining table

-toilet paper holder broken in 2nd bathroom

-towel rack broken in kids/full bathroom

-full bed does not have box spring

-Master Bedroom mattress has coils coming thought the mattress when you lay on the bed

-tub spicket broken in kids/full bathroom

-air conditioner can not keep up

- hot in kids and full bedrooms

-no drawers in kid room

-condo is very dirty - I had to take vacuum (after we cleaned the vacuum out) and vacuum the whole condo again, as well as the return vents and the sides of the Master bed from all the dead skin cells on the bed. It was disgusting!

- carpet is beyond disgusting

-Parking is a JOKE. You get one parking spot. For a condo with 4 rooms we had two cars. They say that there are additional spots across the street but it is always full. We had to park in random spots that we knew where open around us. We did get a warning for parking in an open spot.

-When we left we placed all pool bracelets into the basket. We got an email today (Monday) that we were going to be charged $30 for missing bracelets. THAT ARE NOT MISSING!

- Check in process is a joke. They say they will call you when the room is ready. 4 p.m. came and went and we have to call them to get the code to get the keys from the box.

-The front door is a safety risk. You have to lock the door with a key from the inside of the room. If there is a fire and you can not find the key - You WILL DIE!

-The customer service is Awful. They would never return my calls or emails before the trip or while we were at the condo.

For the amount of $ we pay for this property it is very disappointing.

I would like to inform you off all the issues we had while renting this unit from 4/2/16 through 4/9/16. I called on the day we arrived and spoke with a female at the office(Best Beach Getaways). She stated to go directly to Ocean Reef to check in. We arrive there and Security tells us that there is no office and we have to go to the Best Beach Getaway location. I was never sent an email like I was told I would regarding codes to get in. I called 3 times during the week and left messages with no phone calls back!

The first issue was there was only 1 key in the lock box. The other key magically arrived sometime after Thursday after I had called and left messages. Also, you have to use the key to lock the door when you are inside. This is a major fire hazard!!!!!!

The second time I called with no response was to report damages that I observed inside the unit.

The third time I called was to check out. I left another message and never received a call back.

I would really like to speak with the owner of this unit and explain to him/her the poor communication methods that Best Beach Getaways practices.