Eagles Nest by the bay!

Hi Joel, First I want to thank you for giving us the opportunity to host your stay here in St. Thomas and we hope that your vacation was everything you hope for and more. I want to thank you for leaving suck a detailed review and allowing me the opportunity to respond to some of the claims that you mentioned. Upon further investigation, regarding the kitchen knobs, they are not loose, they were originally like that when installed, but we will be swapping them out for more sturdy ones since, you brought up the point about them being loose. I apologize about the 2 (TWO) microwave buttons that was not working, We assume you were still able to use it for its intended purpose, and heat up your food since you didn’t say anything to the host about it. We were unaware of this issue and is working to have it replaced. I spoke to the host about the toaster, and he told me that he bought you a replacement toaster and he tested the one that you said wasn’t working and it indeed was working, when he brought it back, you told him you would hold on to both of them?!?! Not sure why, but I think that issue was resolved at that point. The patio door is in the process of being replaced and as you could see was very old. Here in the islands a dishwasher is not a common item you find in many homes. Normally people from the islands prefer to wash their dishes by hand to ensure they are washed properly, and it helps conserve water, water is a precious commodity in St Thomas and we try to do what we can to converse it as much as possible. Every unit comes equip with the minimum amount of pots and pans to make for a functioning kitchen. We recommend guest ask the host for any additional cooking utensils as required due to space in the unit. Also, We do not keep food items in the units due to COVID 19, We try to limit the possibility of spreading the virus but not having condiments of that sort in the units, we urge all our guest to stop at the grocery store before coming to the house to buy those things to ensure that the guest are the ones that has the on access to it. If it is left in the unit after the guest leave, we toss it out. In regard to the mattresses and the plastic We keep the Mattress in a special mattress bag that keeps it from getting bed bugs or any other critters from making it their home. We do not have a home guide because we have a in home host on site 24/7 that attends to all your needs, and as you mentioned, he is very responsive but we will take your comment into consideration and work on getting something put together for future guest. Again, We would like to thank you for choosing to have us host your stay in the islands and we hope to see you and your family again in the near future.

Bonnie, we are sorry to hear about your last minute cancellation, I don't recall you reaching out out to us to reschedule or make other accommodations. We pride our selves in ensuring every guest has a great stay/experience with us. So to give us a 1 star review and you did not even stay with us? I think that one is not justified.

Karina, First off again i would like to apologize again for the inconvenience that this has caused you, we take pride in making sure each and every one of guest has a great experience with us. Unfortunately, this situation that I explain was caused by a issue with VRBO calendar sync feature. Although we had a issue with booking, I called around to several other host and even called the booking platform themselves to find you another place as this location was completely booked. I was unable to confirm anything because VRBO would not let me as it was not me that created your reservation. The reason I initially refunded you was because VRBO instructed me to do so in order to try to find you another location. This situation has since been corrected with VRBO and does not portray an ongoing issue at our properties. In regards to the directions. Address on the islands does not work in googlemaps the way they do in the US, We provided you with a google maps link that is pretty straight forward and if followed correctly takes you directly to the home. I am not sure what you did when you open the link but it may not have been what was instructed by us. Again, We do apologize for the inconvenience and hope that you consider us again for a future stay.