Condo, 1 chambre, 1. 5 salles de bains, (6 personnes)
Gérant immobilier / professionnel
Sunset Resort Rentals
Salle(s) de bain
Les réservations annulées ne seront pas remboursées.
Pool closed no one told us
The location is great, the apartment is very nice. Unfortunately here are all the things we did not enjoy about this place:
1. They were doing work on the balconies which meant one of the pools was closed; the workers started early around 8am grinding and banging hammers, so that meant early morning for all in our vacation.
As far as I am concerned from the million emails they sent us before arriving there was no mentioning of this.
2. I get that they are trying to provide a good service, but I received about 20 emails from the day I booked to the day we left, plus some more after we got back home.
3. The wifi is horrible, we could not connect either of our phones or iPad to the internet, and when it did it was extremely slow.
4. They are SUPER strict with their rules, I felt more scared at using and moving things around the apartment thinking that there was going to be a fee for that.
5. TV in the main room worked the first day, then it stopped working.
Over all, I only recommend this place for the awesome location, The fact that there was construction work during our stay, and we were not advised beforehand was a really bad move on them.
Thank you for your stay and for your review. Your vacation and enjoyment of the property is our top focus, and we take every concern very seriously.
Please know that this guest did not receive a million emails, nor 20. They received 9 emails prior to arrival, and 2 during their stay.
There was some work going on at the resort during their stay, but is did not affect all units simultaneously. It is difficult to predict how a particular unit may be affected beforehand, but we have worked with other guests that have requested assistance by relocation or other means if possible. During this guest's stay, the workers were working on other balconies, however we do acknowledge that there may have been some noise associated with the work. However, we received no requests for assistance from this guest, only this negative review. Please be aware that we offer 24/7 assistance for any reason during your vacation, be it noise, internet connections, or cable tv. Instructions for assistance were stated in some of the previously mentioned emails.
We do value this guest as we do all of our guests. And we are here to provide the best vacation accommodation that we can possible provide. Some elements are out of our control, but we will make an attempt to provide solutions when necessary. Please, just ask for assistance.
Great vacation stay, as usual!
This is our second vacation staying in unit 206 at Gulf Dunes. We enjoy the laid-back atmosphere of the area, and feel so comfortable in the condo. Everything is provided for our stay - all kitchen items, bath/laundry, anything we needed was there. The unit was perfectly clean upon arrival. We feel at home when we stay. I do want to commend the people at the other end of the "help line"; I had attempted to change the door code to a more personal one (with instructions clearly written on how to do this being provided), got it all messed up. Made a phone call to the number provided in our welcome packet, and she was able to immediately reset the code. We highly recommend this unit, and we will certainly return for a third stay.
Great week's stay!
Condo was very nice and in a good location. Beach chairs and umbrellas put up every morning and not crowded together. Unfortunately the shower and hose on walkway was not working so the pool was being used to wash off sand and seaweed but this was no fault of the condo owner. The elevator was never a long wait. The condo is stocked well as described but no coffee filters for our first morning left by previous renter. We left extras. The king sized bed is very comfortable. Couch and chair were both comfortable. Wifi worked great as well as TV's. We will miss our breakfasts on the balcony seeing dolphins in the beautiful water. We would definitely recommend staying here.
Beautiful view! The beach was like sugar and water was amazing. Clean and had everthing we needed. Having an umbrella and chairs for the beach was a great amenity. Thanks for sharing your beautiful space!!
We loved the view.
Nice condo but needed some cleaning, The area rug in living area had several dirty spots on it and the bathroom wall and shower curtain had some mildew on one area. Otherwise it was okay.